The primary responsibilities of this position are to provide support to the owner by organizing and ensuring smooth operations within the office and coordinating all administrative activities related to the organization’s personnel. Duties will include developing recruitment strategies, implementing systems for managing staff benefits, payroll and behavior and onboarding new employees. Always putting the client first, this position will be heavily dependent upon a positive attitude, solid work ethic, and desire to go above and beyond. Other responsibilities include development of positive client relationships and compliance support.
- Supports company operations while maintaining office efficiency by planning and implementing office systems, layouts, and equipment procurement.
- Designs and implements office policies by establishing standards and procedures, measuring results against key performance indicators.
- Maintains office staff by managing the staffing process, including recruiting, interviewing, hiring, orienting, and training employees including coaching, counseling, and disciplining employees, and planning, monitoring, and appraising job results.
- Ensure all company HR policies are applied consistently.
- Communicate with clients, employees, and other individuals to answer questions, disseminate, or explain information, and address complaints.
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Experience with Google Suite and/or MS Office and ability to learn new software quickly.
- CRM experience preferably with Salesforce and able to work with additional vendors.
Start with three weeks paid time-off, available day one, with opportunities to earn more each year.
When we meet our goals, we prefer to give employees extra days off.
In a non-client facing role, kids sick, work from home. We aim to embrace flexibility in the crazy times we live in.
We offer Traditional and Roth 401(k)s with our company contributing 3% regardless of team member contributions. Employees under 50 years of age can contribute $22,500 per year in addition to the 3% company contribution. Are you 50+ years of age? You can contribute $29,000 each year in addition to the 3% company contribution. We can also show you how to fund a Traditional IRA or Roth IRA at $7,500 per year if under 50 and $11,000 if 50+. We know a lot about money, it’s what we do!
Blue Cross Blue Shield group health insurance plan with a great provider network.
It’s the same health insurance that Tony has for himself.
We pay for your health, dental, vision and life insurance.
Paid time-off to go to the doctor, dentist, etc.
Free lunches provided for weekly team building.
Free coffee (Nespresso), tea, sodas, water and hot cocoa and snacks — all on-site.
Free onsite gym.
We support local charities financially and with paid time-off to volunteer.
We are proud to support our families through sponsorships such as team and club sponsorship programs.
Mentorship is part of the deal.
We want to help you as a person, not just as an employee.
Waukesha location is just off the Guerke’s Corners exit on I-94.
We’ll pay for you to continue to advance your career.
Quarterly team lunches and team building events off site.
Annual Team Holiday Party.
Company hits our goals, let’s all travel together.