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Form of workJob Summary:
Responsible for overall warranty operations of the branch
Responsibilities:
- Develops proper warranty procedures in accordance with manufacturer guidelines
- Provides warranty policy training to appropriate branch employees and customers in conjunction with manufacturer representatives
- Evaluates and tracks the warranty services offered and performed
- Provides extended warranty data and pricing to sales department in accordance with manufacturer guidelines
- Ensures warranty literature and reference material is current and distributes information to appropriate branch employees
- Prepares reports, initiates warranty campaigns and other campaigns designed to maintain and increase the profitability of the service department
- Purchases extended warranties
- Processes all manager approved policy adjustments
- Receives, evaluates and processes warranty claims in a timely manner following the closing of work orders
- Tracks manufacturer turn-around time on warranty claims
- Obtains credits from manufacturers
- Performs other duties as requested by manager
- Develops good working relationships with internal customers and manufacturer representatives
Education/Experience/Skills:
- Experience in Turf and Tractor sales preferred
- Excellent customer service skills
- Proficient computer skills
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid jury duty
- Paid time off
- Prescription drug insurance
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work setting:
- In-person
- Office
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Leesburg, GA 31763 (Required)
Ability to Relocate:
- Leesburg, GA 31763: Relocate before starting work (Required)
Work Location: In person
