Office Manager/ Business Process Specialist

POSITION SUMMARY
The Office Manager/ Business Process Specialist will be a key member of our growing team and will be a liaison between the executive team and the rest of the staff. This role will research, analyze, and recommend improvements to the organization’s Business Processes in order to improve overall performance. This role will also perform a wide range of administrative office, human resources, and support activities to facilitate the efficient operation of the organization. Process documentation is highly independent work yet is responsible for the entire Operations function of our organization, so you must possess an end-to-end owner mentality and be able to deliver results in a fast-paced and ambiguous environment. The ideal candidate for this role will have excellent organizational skills, demonstrate the ability to plan, give attention to detail, be flexible and prioritize workload and multi-task in a changing environment. As a new position for the company, the person hired for this role will have the unique opportunity to work directly with the Executive leadership to develop the role to best support company growth initiatives/goals, while also reaching your personal, professional, and financial goals!

ABOUT THE COMPANY
Our mission is to transform how our clients look and feel through affordable, state-of-the-art wellness services. From pods that appear other-wordly to sunbeds with sensors that scan your skin, our team is constantly updating our stores, equipment and knowledge to ensure our customers have the absolute best and latest in spa, spray, and tanning services. We are determined to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are transparent, inspirational, aligned, accountable, results-oriented, and disciplined.

OBJECTIVES
PROCESS DOCUMENTATION (50%)

• Develop functional and process expertise to create and streamline SOPs.
• Participate in the effort to define, document and refine processes, procedures and workflows for business operations based on company best-practices.
• Work with a variety of cross-functional internal teams to identify process gaps, distribute opportunities, measure impact, inform decisions, and roll out programmatic solutions.
• Support escalations from our Operations team and be the lead to resolve team member questions and escalations.
• Leverage technology to enable process efficiency, data analysis and process capability.

OFFICE MANAGER & HR (40%)

• Manage remote team of Support Specialists and be the highest point of contact for escalated customer inquiries/complaints;
• Perform HR functions including:
• Providing guidance and accountability regarding progressive disciplinary action
• Maintaining up-to-date employee records
• Conducting HR investigations as needed
• Processing employment verification requests
• Handling unemployment claims as needed
• Assist with new team-member onboardings (i.e., processing and filing new-hire paperwork, hosting orientation, 30 day check ins, benefits enrollment, etc.)
• Assist with HR projects such as, but not limited to, process and policy creation, company communications, and working to help implement Human Resource Processes
• Monitor and maintain inventory of necessary office supplies; order supplies as needed to keep basic supplies stocked, and to fulfill special requests from staff
• In partnership with Operations & Sales Directors, continually look for ways to evolve and improve operational efficiency of systems and processes impacting staff and office operations
• Maintain responsibility for general office upkeep and “look and feel.” This includes keeping kitchen and supply areas stocked, clean and functional

ADMIN SUPPORT (10%)

• Provide event support and planning, including exhibits, meetings, staff events. This includes logistical research and planning, day-of support, and invoice/billing management
• Support other functional areas and members of the organization’s leadership team with special projects as needed
• Manage an organized work area in a neat, clean, and organized manner
• Provide weekly “Admin Wins”, report tasks, and weekly activities
• Maintain professional relationships with the owner, operations, and sales departments
• Other administrative duties as needed/as assigned
• Manage organizational communication, scheduling and logistics for key internal events such as staff meetings

COMPETENCIES

The requirements listed below are representative of the knowledge, skill and/or ability required to be successful in this role but are not necessarily all-inclusive:

• Robust and proven business acumen
• Ability to identify and accurately document complex processes and visually show how they relate so that team members can understand them, use them, and be held accountable to fulfilling them
• Must have an aptitude in building relationships with professionals of all organizational levels both in-person and remotely
• Must have the ability to deal with different personalities, cooperate with other team members and work under pressure
• Proven ability to juggle multiple internal projects at a time, while maintaining razor-sharp attention to detail
• The ideal candidate possesses program and cross-functional management skills; they are analytical, resourceful, customer-focused and team oriented, with clear communication skills
• Experience in change management and driving adoption of tools and processes
• Substantial experience with project management software (e.g.,Basecamp)
• Substantial experience with process flow software (e.g.,Lucidchart)
• Substantial experience with Google Workspace (Slides and Docs)
• Someone who can look at things from different angles and ask questions to seek a better understanding
• Primary values include quality output, goal-orientation, objectivity, attention to detail, and professionalism
• A self-starter with a high degree of energy and careful attention to detail; strong sense of initiative and a process-improvement mindset
• Highly flexible, creative problem solver, with a strong ability to multitask
• Ability to think individually as well as collaboratively when approaching job responsibilities
• Excellent oral and written communication skills
• Strong interpersonal skills
• Execute and exhibit good judgment; High level of professionalism
• Superb organizational and time-management skills
• Excellent computer skills; proficient or advanced skill in Microsoft Suite (Word, Excel, PowerPoint, and Outlook) and experience with data management
• A demonstrated ability to plan effectively, but the flexibility to handle the unexpected
• High tolerance for changing work priorities and deadlines, and a willingness to take on responsibilities and to prioritize own work on multiple projects

EDUCATION AND EXPERIENCE

• High School Diploma or Equivalent (GED) (Required)
• Bachelor’s Degree in Business Administration, or related field (Preferred)
• Minimum 5 years Executive Support or Office Administration (Preferred)
• Strong analytical skill sets
• Proficient knowledge of G Suite products
• Valid Driver’s License

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer
• Requires ability to occasionally lift up to 50 lbs
• Position may require occasional travel

COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Slick Rock Tanning and Spa recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

If this position caught your eye, send us your resume! For best consideration, after submitting your application, send an email with your resume to admin@slickrocktanningspa.com. Include the job title and source where you found this position in the subject line. Already a candidate? Please connect directly with your recruiter to discuss this opportunity.

Job Type: Full-time

Pay: $50,000-$60,000 per year 

Benefits:

• 401k retirement
• Health insurance (75% paid by company)
• Paid time off
• Free tanning & spa services
• Employee discounts
• Professional development
• Paid training
• Travel opportunities (Industry tradeshows, conferences, etc.)
• Community service opportunities (Habitat for Humanity, 2nd Harvest, Scraps, Blessings Under the Bridge, etc.)
• Team events (BBQs, Silverwood, Bloomsday, rock climbing, etc.)

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Spokane Valley, WA: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location