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JOB DESCRIPTION - Box Office Manager - Tacoma Dome
Location: Tacoma, Washington
Division: Ticketmaster
Contract Terms: Permanent, Full-time (40 hours per week)
THE TEAM
We're fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else!), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team.
THE JOB
Reporting to the Venue Support Manager, Field Operations Support, the Box Office Manager for Tacoma Dome assists in overall administrative planning, direction, and policy implementation within the department. Supervises department staff to ensure the highest quality services are offered to patrons, promoters, and other interested parties. Coordinates all tasks and functions assigned to ticketing operations. Maintains strong working relationship with the Tacoma Venue and Events team (part of the City of Tacoma) and staff along with promoters at the largest indoor arena in Washington state.
This detail-oriented position requires excellent organizational skills, professional interaction with management personnel and partners of all levels. An ability to work efficiently, accurately, and effectively under pressure, and the ability to complete and prioritize tasks in a timely manner.
The ideal candidate will have proven experience in various ticketing software, staff management, and guest relations. This position will manage the day-to-day operations of the Box Office department. Travel may be required.
BENEFITS & PERKS
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network
WHAT YOU WILL BE DOING
Event Management
• Build and maintain all events for venue(s) or other locations as assigned.
• Assist talent buyers, tour personnel and internal staff, as necessary, with event programming, reporting, ticket holds and other ticketing details.
• Work with the Marketing, Production and Talent departments, artist management and label representatives to set-up events, place holds, process orders, and release tickets in a timely fashion.
• Assist with the monitoring of all ticket inventory.
• Collaborate with the Pricing team to monitor and dynamically price tickets to maximize revenue.
• Partner with Ancillary Product team and Venue General Manager to create and optimize ancillary products to drive incremental revenue.
• Ensure ADA Compliant Ticketing Practices
Managerial Duties
• Serve as the main Ticketing contact for all events at the venue(s) or other locations as assigned.
• Develop strong working relationships with promoters, venue & ticketing staff, guests, and affiliated partners.
• Manage the hiring, training, scheduling, and day-to-day supervision of all Box Office personnel.
• Ensure all Box Office staff adhere to the company's ticket operations policies and procedures.
• Collaborate with internal departments and external event personnel to ensure all ticketing needs are addressed.
• Organize and oversee nightly Box Office operations during events (Ticket Sales, Will Call, Ticket Scanning, etc.)
• Create a positive & collaborative working environment and maintain staff morale.
• Ensure Ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise.
Accounting/Financial Duties
• Maintain accurate Box Office accounting records and archives.
• Ensure venue Box Office staff adheres to company's cash handling policies and procedures.
• Responsible for ensuring Box Office safe reconciliation, deposits, and all daily financial reporting is handled with accuracy.
• Responsible for the preparation of all Box Office settlement reports on event nights
• Actively participate in event settlements, as needed.
Other Duties
• Escalate any ticketing software and hardware issues immediately.
• Embrace all new ticketing technology provided by Ticketmaster including TM1 Entry, TM1 Sales, TM1 Events etc.
• Keep current with all key ticketing trends in the entertainment industry.
• Attend all relevant meetings, discussions, and conferences as the venue's ticketing lead.
• Any additional duties as assigned by leadership.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• Bachelor's degree from an accredited university or comparable work experience
• 5 years' ticketing experience, including a minimum of 2-3 years of Box Office management level experience.
• 2-3 years' experience as a Box Office manager or representative, including management level work experience.
• Experience with Ticketing systems including, but not limited to Ticketmaster tools and software.
• Excellent oral and written communication skills
• Proficient with computer operations including Microsoft Office applications (Outlook, Excel, Word, etc.)
• Proficiency with accounting/cash management procedures
• Ability to work evening and weekend hours, based on the needs of daily business operations.
YOU (BEHAVIOURAL SKILLS)
• Rock solid reliability - Detail-oriented with a strong ability to prioritize and work under pressure to meet strict and fluid deadlines.
• Solution driven - ability to find solutions to problems clients are experiencing by collaborating with management and interdepartmentally with experts that can find alternative and effective solutions to any limitations.
• Strong leadership skills - ability to communicate respectfully and diplomatically across all levels of business is essential.
• Teamwork oriented - Ability to work and collaborate with others. Listening and taking time to empathize and understand where others are coming from, Recognition and appreciation for the contributions of others.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
The expected compensation for this position in Washington is:
$67,724.80 USD - $83,000.00 USD
** Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Washington Equal Pay and Opportunities Act. It is estimated based upon what an individual working in this position in the state of Washington would be paid. It assumes that the candidate will be in Washington or perform the position from Washington. Similar positions located outside of Washington will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the Washington Law, a potential new employee's salary history will not be used in compensation decisions.
