Office Manager

Floor Coverings International is the #1 mobile flooring company in North America. With over 275 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our 350,000+ customers give us an average of 4.8 star rating.
An Office Manager with Floor Coverings International is key to the growth and expansion of the local franchise. A successful Office Manager will allow for more estimates to be written, lead the scheduling and installation of projects, assist with marketing efforts, and keep accurate company financials.
Job Details & Perks:

• Paid training provided
• Full-time
• Health Insurance

Key Responsibilities:
Marketing & Customer Relations

• Promptly and properly schedule all leads to appointments for sales team.
• Follow up on open proposals as needed.
• Support and participate in home shows.
• Support local marketing efforts as needed.
• Keep show room and office organized and presentable.
• Assist in development, management, & delivery of local marketing tactics.
• Resolve customer conflicts.

Financials

• Accurately update QuickBooks daily for all income and expenses.
• Complete job costing reports within 24 hours of completing an installation.
• Track, prepare, and manage timely payment of business related expense.

Production

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order all product needed for jobs accurately and follow up on delivery.
• Paint/stain trim as needed.
• Schedule jobs to meet the schedule of customer and installers.
• Communicate with installers and customer on start dates and times.
• Deliver materials to job site prior to installation, or ensure installers deliver materials.
• Update the customer with ongoing details of installation and job progress.
• Discuss and obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to start of job.
• Update SalesForce daily with status of job and upcoming schedule.
• Ensure client is satisfied with job once complete; arrange for punch-list items to be completed if necessary.
• Keep warehouse organized and efficient.

Continuous Improvement

• Attend weekly meeting with Franchise Owner at scheduled time.
• Submit GS&R Prep form weekly via email.
• Work weekly and monthly to meet goals.
• Be available to attend training seminars at owner's discretion.
• Make decisions and act in accordance with Floor Coverings Internationals core values and mission.

Qualifications:

• Strong communication skills, particularly over the phone.
• Strong conflict-resolution skills.
• Organized, detail oriented, and able to multi-task.
• Thrives in a team environment.
• Able to lift up to 40 lbs.
• Experienced in bookkeeping using QuickBooks is a plus.
• Able to work independently without supervision.

Compensation: $40,000.00 per year
Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun - we are the company for you!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.