Office Coordinator (Ft) ("Coordinador/A De Oficina")

LOCATION
The Lodge at Torrey Pines
Step into the timeless craftsman charm of The Lodge at Torrey Pines. Overlooking the world-renowned Torrey Pines Golf Course with views of the Pacific Ocean, the AAA Five Diamond rated resort features 170 rooms and suites, 2 restaurants, a full-service spa, versatile meeting spaces, and unprecedented service.
The Lodge at Torrey Pines is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.
SUMMARY
The Office Coordinator ("Coordinador/a de Oficina") Facilitates the circulation of information among the housekeeping staff and between the Housekeeping Department and other departments. Coordinates activities to ensure that guests’ needs are fulfilled in a timely manner. Manages and controls the flow and balance of the workload.
PAY & PERKS

• Compensation: $24.00**
• $1,000 Sign-on Bonus
• Up to $1000 Referral Bonus, after being hired, for each referral you make that is hired at any Evans Hotels property.
• Discounted Hotel Rooms for you, family and friends.
• Free Employee Parking and/or discounted MTS Pronto card.
• Free Meals & Refreshments during working shifts.
• Career advancement opportunities!
• Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
Discounts on cell phone bills, shoes, gym memberships, and more!

ESSENTIAL DUTIES

• Projects professionalism and courtesy to our guests and associates.
• Answers the telephone in a friendly, professional and courteous manner.
• Anticipates and reacts promptly when either a guest or employee calls for service or to register complaint.
• Follows through to ensure the service is accomplished or the complaint is resolved with a caring attitude.
• Documents and maintains the current status of room inventory accurately when completing Housekeeper’s report.
• Communicates and updates VIP, deep clean, checkouts, and out-of-order status to Quality Trainers, Front Office, and Maintenance.
• Assigns Room Attendants work sheets ensuring a workload that is well-distributed and balanced.
• Issues and receives housekeeping master keys.
• Responsible for the management of the Lost and Found program, adhering to company procedures.
• Coordinates delivery and pick-up of additional items requested by our guests.
• Assigns duties and instructs workers in the cleaning of public areas and banquet rooms.
• Works in accordance with set safety standards and practices.
• Ensures efficiency and pays close attention to detail maintaining the highest standards of service.
• Undertakes other responsibilities as directed by Supervisor.

QUALIFICATIONS

• Two-year associates degree, trade school degree, professional certification, or any equivalent.
• At least 1-2 years of relevant experience and/or training.
• A combination of experience, education, and/or training may be substituted for either requirement.
• Experience running shifts, scheduling, performance management, problem-solving, guest servicing and running day-to-day operations.
• Experience in dealing with the public is preferred, such as retail cashier, food industry service, guest service with public contacts, etc.
• Availability to work on weekends and holidays is required.
• Ability to maintain a friendly, team-oriented, positive attitude and a professional appearance at all times.
• Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.
• The following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.

**The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses. Actual compensation offered may fluctuate based on qualifications and/or experience.