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Form of workWe are seeking a Short-Term Temporary Customer Service Specialist I. The successful candidate will work in the largest park in the King County Park System. The dynamic park environment provides opportunities to interface with a diverse community, other Parks staff and visitors from all over Puget Sound. The primary function of this role is to provide information to customers of Marymoor Park and King County. The person in this role will also assist customers with parking pass sales, pet license sales, parking citation payments and facility and activity payments. As the successful candidate in this role, you will also support the Office Coordinator and other team members in ensuring smooth operations of the Marymoor Business Office. As an employee of King County, this position will also be exposed to other staff and opportunities in Parks and other departments.
The Marymoor Business Unit is the administrative workgroup tasked with providing customer service to park users and managing programs, partnerships and activities that enhance the general park experience for the community we serve. We are a revenue producing unit responsible for $1.8M through parking fees and special events.
At 640 acres, Marymoor Park is cherished by King County residents of all ages and interest for the myriad of year-round recreation opportunities it offers and its rich, natural setting in a highly populated area. Neighboring communities play an important role supporting the park's programs while receiving the benefits of a stronger community image and quality of life, generated cost savings for local communities and economic benefits to partners and local businesses.
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Who May Apply: Open to all qualified Applicants. Short Term cannot exceed 960 hours.
Duration: This Short Term-Temporary (STT) position is year-round.Working up to 15 hours a week.
- Provide exceptional customer service via phone, email and in person to determine customer needs, provide accurate information and connect them with appropriate resources.
- Handle sensitive and potentially volatile customer interactions and take steps to resolve the situation.
- Utilize facility reservations software (ActiveNet) to process POS transactions and facility use payments.
- Manage assigned cash till and reconcile revenue daily. Produce reports for reconciliation and prepare bank deposit.
- Sell parking passes, process parking violations, produce violation letters, record and process all incoming mail.
- Excellent communication and customer service skills with proven record of interacting in an effective and positive manner with a diverse community.
- Skillful problem solver and ability to organize and prioritize work.
- Strong attention to detail with ability to perform tasks while experiencing frequent interruptions or distractions.
- Ability to work independently and as a member of a team to complete assignments within established timelines.
- Establish and maintain cooperative working relationships with co-workers across the division.
- Ability to draft effective routine business correspondence such as emails and letters.
- Customer Focus Building strong customer relationships and delivering customer-centric solutions.
- Communicates Effectively Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Action Oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Directs Work Providing direction, delegating, and removing obstacles to get work done.
- Ensures accountability Holding self and others accountable to meet commitments.
- Interpersonal Savvy Relating openly and comfortably with diverse groups of people.
- Resilience and situational adaptability Adapting approach and demeanor in real time to match the shifting demands of different situations.
- Proficiency in MS Office including Word, Excel, Outlook, Teams and SharePoint.
- Basic proficiency in databases - experience in ActiveNet desired.
- General knowledge of Marymoor Park and regional area is a plus!
Working Conditions:
- Work Location: Remote and Onsite - Marymoor Park, located at 6046 W. Lake Sammamish Pkwy NE in Redmond.
- Work Hours: This part-time position is seasonal, working up to 15-hours per week.
- FLSA Status: This position is non-exempt from the provisions of the Fair Labor Standards Act and is overtime eligible.
- Union Affiliation: This position is none represented.
Who is Eligible:
This position is open to all qualified applicants. King County and the Parks and Recreation Division values diverse perspectives and life experience and encourages people of all backgrounds to apply.
Application and Selection Process:
Applications will be screened for qualifications and completeness. The most competitive candidates may be invited to the interview process, tentatively scheduled near the end of January.
Please note: we primarily use e-mail to communicate with candidates. Please be sure to check your email for updates in the recruitment process.
Applications without the following required materials may not be considered for this position.
- King County application
- Responses to supplemental questions
- Cover Letter
- Resume is optional (will be reviewed if submitted)
For more information regarding this recruitment, please contact:
Delores Venters at dventers@kingcounty.gov
Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
Employment Type: Short Term Temporary, Part Time, Std Wkly Hrs Vary
