Office Assistant Water & Sewer Department

Summary:

Responsible for assisting with the daily operation of the Water & Sewer accounts receivables collection system, service bills, and service call schedule coordination. Assists with preparation of closing documents pertaining to the real estate program. Communicate with Town officials and outside companies such as engineering firms, lawyers, rate payers, tax collectors, etc. regarding billing questions, service inquiries, water quality complaints, seasonal turn on/turn off etc.. This position will p; perform the duties of a Special Clerk or Billing Technician when directed.

Responsibilities:

1. Answer and direct phone calls, service customers in person, through e-mail, or over the phone to resolve questions regarding account receivables, real estate transfers, property turn ion/turn off, complaints, and other situations.

2. Assists in the scheduling of appointments and maintenance calendars.

3. Prepare purchase orders, spreadsheets, and forms.

4. Create and maintain filing systems, both electronic and physical.

5. Assist Special Clerk with all duties involving accounts receivable, entry of daily receipts of water and sewer payments, service bills through reconciliation and preparation of deposit reports.

6. Process mail and sort payments.

7. Secondary contact with the treasurer for resolution of discrepancies. Research past due bills for the lien process and coordinate with the Town treasurer.

8. Assists with Real Estate Transfer Program.

9. Print, record, distribute and file DIGSAFE requests.

10. Assists billing tech with all aspects of invoicing, automated meter readers, creation of Service Advance Receipts and Service Advance Deposits, Backflow Prevention Program.

11. Maintain leave time, licenses, certificates, and training records for Commission employees.

12. Prepare files and documentation for the end of the month reconciliation.

13. Works with asset management program (Vueworks) and GIS.

14. Assists with tracking and collection of overdue balances.

15. Complete other duties similar in nature as assigned.

Required:

High school diploma with typing, and minimum knowledge of 2 years related experience. Computer skills and Microsoft Office proficiency. Knowledge of Asset Management Program and GIS preferred.

Job Type: Full-time

Pay: $892.59 - $1,088.96 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Marblehead, MA 01945: Relocate before starting work (Required)

Work Location: In person