Front Desk Associate

Front Desk Agent

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all necessary information is obtained
- Answer phone calls and direct them to the appropriate department or staff member
- Assist guests with inquiries and provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with patience and professionalism, escalating issues as necessary
- Process guest check-ins and check-outs accurately and efficiently
- Maintain accurate records of guest accounts and transactions
- Collaborate with housekeeping and maintenance staff to ensure guest satisfaction
- Adhere to all hotel policies, procedures, and safety standards

Skills:
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to multitask and prioritize tasks effectively
- Proficient in using phone systems and computer software applications
- Attention to detail and accuracy in handling guest information
- Problem-solving skills to resolve guest issues or complaints

MUST HAVE OPERA EXPERIENCE!

MUST BE ABLE TO WORK ON WEEKENDS!

If you are a friendly, customer-focused individual with excellent communication skills, we invite you to join our team as a Front Desk Agent. In this role, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is comfortable and enjoyable.

We offer competitive pay rates and opportunities for career growth within our organization. If you are interested in this position, please submit your resume along with a cover letter highlighting your relevant experience. We look forward to hearing from you!

Job Type: Full-time

Pay: $16.00 - $16.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person