Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.
To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.
- Answer and triage incoming telephone calls, responds to questions, takes appropriate messages, schedules patient appointments or transfers caller as necessary.
- Maintains appointment schedule by scheduling patient based on urgency, length of exam time required, and or convenience of patient.
- Confirms next day patient appointments by contacting patient reminding of appointment time, maintains correct availability of days and rescheduling as soon as possible.
- Greets patients as they arrive.
- Collects patient co-payments.
- Verifies patient and insurance information following RHPA guidelines. All information to be accurately updated in EMR.
- Updates chart with copies of current insurance card and patient registration forms.
- Prepares new patient charts as appropriate.
- Verifies insurance coverage, plan benefits coverage, and verifies patient signature on various insurance forms.
- Keep patients informed of delays and explain alternatives when possible.
- Coordinate the business schedule and office schedule for the Provider(s).
- Check out patient by collecting any additional payment due for services rendered if applicable.
- Enter CPT and ICD 10 codes, when appropriate.
- Record and post charges and payments daily, when appropriate.
- Balance cash drawer and prepare deposit for Practice Manager to take to bank.
- Assist patient with billing questions as capable, and refer complex problems to the Practice Manager.
- Sorts, distributes, and files appropriate mail, lab results, and transcription.
- Process requests for medical records to patients, and other healthcare providers according to timelines established by the practice.
- Performs all duties respectful of confidentiality and safety of all patients, employees, and Providers.
- Adheres to established quality principles and standards established by Reid Health Physician Associates and Reid Health.
- Follows up with patients that failed / no showed their appointment.
Experience Required: Previous computer experience.
Experience Preferred: Six months previous clerical experience with a general understanding of insurance preferred, previous work experience in a provider office or medical related position, and knowledge of medical terminology.
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