Office Assistant

We are an appliance repair company looking for an Office Assistant to join our team. The ideal individual must have excellent communication skills and be dependable. Duties to include taking service calls, gathering information and scheduling repairs for customers, along with the ability to read maps to aid in planning daily routes for technicians. Must be comfortable with computer programs such as Microsoft Office and able to adapt to service software. Other duties include maintaining filing systems and parts inventory, as well as ensuring efficient and smooth day-to-day operations of the office. If you have previous experience as a clerical or administrative or customer service assistant and familiarity within a service industry, we’d like to meet you!

Responsibilities

• Answer and Process or Direct Phone Calls, Text & Emails.
• Create, Schedule & Assist in the Process of Service Calls.
• Organize & Prepare Daily Service Routes.
• Learn to Distinguish Customer Calls
• Be a Point of Contact and Provide General Support to Customers.
• Assist Manager with Clerical Needs.
• Maintain Filing Systems.
• Assist in the Preparation of Reports.

Skills

• Will be Dependable to Arrive on Time and Complete Daily Tasks
• Knowledge of Office Administrator Responsibilities, Systems and Procedures
• Ability to Adapt with Service Management System and Software
• Proficiency in MS Office (MS Excel and MS Outlook, in particular)
• Hands on Experience with Office Machines (e.g. fax machines, scanners, and printers)
• Knowledge and Understanding of Maps & Routes for Traffic
• Excellent Time Management Skills and Ability to Multi-Task and Prioritize work
• Attention to Detail and Problem-Solving Skills
• Excellent Written and Verbal Communication Skills
• Strong Organizational and Planning Skills in a fast-paced Environment
• High School Degree; additional qualification as an Administrative Assistant or past Service Industry Experience will be a plus

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Clerical: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person