Customer Service Representative

The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country! Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering above and beyond experiences, not only to our customers but also to our employees, partners, and communities, who we consider family.

Currently, we are hiring for Customer Service Representatives in your area. We are a growing company who proudly provides our customers with comprehensive solutions for pest-free living. We are looking to expand our office team with employees who have energetic and outgoing demeanors and those who truly enjoy providing excellent Customer Service. Our Customer Services Representatives, or CSRs, work closely with our internal teams to ensure our customers are satisfied with our services.

If this sounds like you, come join the team and start spreading happiness by keeping bugs out of our customer’s beds, barbecues, bungalows, and businesses!

Pay and Benefits

The Company is proud to offer competitive pay, growth opportunities, full benefits, and monthly/quarterly/annual bonuses (in applicable positions)!

For this role, we offer:

Competitive hourly rate ($15.00 - $17.00 DOE)

Additional compensation opportunities

Paid time off

• Sick time - 1 hour per every 30 hours worked with a maximum of 80 hours annually
• Paid Vacation
• 10 paid holidays

Benefits (employee as well as family)

• Medical
• Health Savings Account (HSA)
• Dental
• Vision
• Voluntary Life
• Short-Term and Long-Term Disability
• 401(k), with match of 100% of the first 3% of each employee’s contribution and 50% of the next 2%
• Employee Assistance Program
• Rally Health and Wellness Program
• Employee and Friends/Family Discounted Pest Control Services

What will I be doing in this position?

We understand that we cannot list every single task that you will do in this position, but below is an overview of our expectations:

Customer Service Representatives take and handle a high volume of phone calls, emails, and SMS messages all while delivering a best-in-class customer experience. They are committed to quality and pride themselves in the details. They are friendly and upbeat when corresponding with customers and peers. The primary responsibilities of the CSR position include:

• Scheduling and routing Technicians to appointments
• Providing amazing Customer Service through multiple modes of communication
• Building positive relationships with peers, technicians, and sales professionals
• Completing audits and running and analyzing reports, as assigned
• Following up with customers and checking for overall account satisfaction
• Notating detailed customer notes on accounts

Physical Demands and Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is low to moderate.

Am I qualified for this position?

While we would love the opportunity to connect with everyone that applies, we will be focusing on those applicants that meet or exceed the qualifications below:

• Complete a background check and drug screen that produce acceptable results
• Have a commitment to honest and exceptional Customer Service
• Be willing to work Monday - Friday, alternating Saturdays and some holidays

Specific consideration will be given to candidates who meet the above qualifications and:

• Have 6+ months of experience of Customer Service experience, specifically communicating using phone answering and relay systems, email and/or SMS
• Proficient with the Microsoft Office Suite
• Able to type 60 WPM

The Shield Co. Management LLC/EcoShield Pest Solutions is an equal opportunity employer

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person