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Form of work
SalaryGENERAL DESCRIPTION
The Office & Volunteer Coordinator is a full-time position that reports to the Manager - Zoo Development. This position is an ambassador for Abilene Zoo and performs internal and external customer service, maintains a smoothly running office, and coordinates the robust volunteer program. This position works in conjunction with the Zoo Development Team to advance Abilene Zoo’s mission.
SUPERVISION EXERCISED
This position exercises no supervision
IMPORTANT AND ESSENTIAL DUTIES
Provide excellent customer service.
Manage office supply room and ordering.
Maintain employee uniform stock, ordering and dispersal.
Facilitate monthly Abilene Zoological Society board meetings and quarterly All-Staff meetings.
Recruit and coordinate a robust volunteer base to meet the needs of each Zoo department.
Coordinate volunteers during special events.
Manage the volunteer database.
Operate City vehicles including golf carts throughout the Zoo.
OTHER JOB RELATED DUTIES
Perform other job related duties and responsibilities as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
Google Suite and MS Office for email, spreadsheets, and document creation.
General office practices and procedures.
Volunteer management best practices.
Skill to:
Provide and model excellent guest service.
Excellent verbal and written communication.
Operate computer and office equipment.
Adapt and learn software applications.
Leverage technology to accomplish job tasks.
Learn, understand and apply policies, procedures, and practices to decisions.
Ability to:
Maintain confidentiality.
Effectively interact with guests and fellow employees.
Efficiently and effectively multi-task.
Build strong support with volunteer groups to further advance the zoo.
Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.
Perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.
Experience and Training Guidelines:
For positions with more than one level, all listed requirements at the lower levels are required at the higher levels. Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through:
Experience:
Two (2) years of administrative experience is preferred.
Two (2) years of customer service experience is preferred.
One (1) year of Volunteer Coordinator experience is preferred.
Experience with database software is preferred.
Education/Training:
A high school diploma or GED is required.
License or Certificate:
A valid current Texas driver’s license; the ability to obtain one within ninety (90) days of employment, or a military waiver is required.
Special Requirements:
Ability to work in a standard office environment.
Ability to work outdoors in extreme heat or cold.
Ability to work a non-standard/flexible schedule based on the zoo’s needs, which may occasionally include weekends, some evenings, and holidays.
Essential duties require the following physical skills and work environment:
With or without accommodation, the “X” indicates the overall strength demand of the position during a typical workday:
___ Sedentary – lifting of no more than 10 pounds
___ Light – lifting no more than 20 pounds; carrying up to 10 pounds
_X_ Medium – lifting no more than 50 pounds; carrying up to 25 pounds
___ Heavy – lifting no more than 100 pounds; carrying up to 50 pounds
___ Very Heavy – team lifting over 100 pounds; carrying more than 50 pounds
Physical Demand Codes: The following describes whether or not the position is expected to exert the physical demands listed during a typical workday as well as the overall frequency of the task:
Codes for how often:
N = No
E = Extensive (100 – 70% of the time)
M = Moderate (60 – 30% of the time)
I = Infrequent (20 – 10% of the time)
A = Almost Never (< 10% of the time)
Code / Task
_M_ Standing
_E_ Sitting
_M_ Walking
_M_ Lifting
_M_ Carrying
_M_ Pushing/Pulling
_I_ Overhead Work
_E_ Fine Dexterity
_M_ Kneeling
_M_ Crouching
_I_ Crawling
_M_ Bending
_M_ Twisting
_I_ Climbing
_M_ Balancing
_E_ Vision
_E_ Hearing
_E_ Talking
___ Other: _____________________
