Volunteer Coordinator - 2023939

Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensure a strong and dynamic volunteer base enabling the Dallas office to effectively support service delivery and community outreach objectives.
• Establish a comprehensive volunteer engagement plan including formal recruitment, training, communication and recognition plans

• Collaborate with other Church & Community Engagement staff to develop and implement recruitment strategies for critical volunteer opportunities, assessing and refreshing priorities on an ongoing basis
• Develop, promote, and maintain a wide range of volunteer opportunities to further integrate volunteers throughout the office
• Represent World Relief at events in order to promote and recruit volunteer opportunities
• Maintain a consistent, efficient and thorough application and screening process of all volunteers that complies with National Performance Standards
Respond to volunteer inquiries from the public in a timely, professional manner

• Ensure the provision of orientation and training to all incoming groups and volunteers
• Collaborate with all departments in the scheduling, development, coordination and facilitation of volunteer orientations and trainings
Develop and conduct refresher and leadership development training sessions for existing volunteers

• Closely track database and manage volunteer assignments. Develop frequent targeted emails, phone calls, and unique methods of engagement within existing volunteer base.
Monitor the progress of each volunteer assignment, addressing any performance deficits in a timely manner

• Work closely with all departments to guide, identify and support volunteer staffing needs
• Coordinate volunteer communications and collaborate with the Marketing Coordinator on newsletters
• Create and plan opportunities for meaningful volunteer recognition throughout the year
• Maximize use of World Relief’s e-learning platform “the Workshop” to develop learning pathways for churches and volunteers
Ensure follow-up and communication with designated churches, organizations, volunteer groups, including appreciation, events and thank-you notes

• Collaborate with programs staff to create and support church and volunteer engagement opportunities.
• Acts as a liaison between volunteers and the office to ensure that staff are prepared for the arrival of volunteers, and that all necessary tools, resources, and materials are readily available and that all staff understand details and expectations.
• Attend joint departmental meetings to share volunteer input on client adjustment and integration, and to better guide volunteers in assisting to meet programmatic and missional goals.
• Ensure appropriate and timely communication between volunteers and World Relief in order to address volunteer opportunities, concerns, questions or needs and relay to appropriate staff
• Alongside other Church and Community Engagement staff, develop an office-wide volunteer philosophy and recruitment strategy
• Manage Volunteer Program metrics by developing and maintaining program evaluation methods, including regular entry and monitoring of volunteer data and tracking, to evaluate program effectiveness and growth opportunities
• Provide coaching and accountability to employees who interact with community partners and volunteers, focused on volunteer role development, recruitment, placement, retention, encouragement, and recognition
Participate in national volunteer staff working groups on a regular basis

• On occasion, represent World Relief at community events or speaking engagements outside of regular work hours
• Other tasks as assigned

Knowledge, Skills, & Abilities

• Strong leadership skills to motivate and inspire a diverse group of people
• Strong written and verbal communication skills; familiarity with tailoring messaging to diverse stakeholder groups
• Ability to multi-task and manage multiple deadlines with a limited degree of supervision
• Must have the ability to work under pressure with flexibility in a virtual or in- person team setting
• Excellent problem solving and planning abilities, and a willingness to analyze and adapt processes to better achieve goals
• Knowledge of project management concepts, tools and activities, requirements analysis and facilitation helpful
• Excellent interpersonal, collaborative and communication skills; demonstrated ability to establish positive working relationships at all levels of the organization
• Able to perform well in spite of complex or ambiguous challenges
• Able to build positive inter-departmental relationships
• A self-starter with strong initiative, follow-through, and organizational skills; must be able to prioritize, multi-task, and be attentive to details

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Cross-cultural experience and an ability to train and educate adult learners about cross-cultural relationships and dynamics
• A passion for engaging volunteers in service opportunities
• Demonstrated ability to mobilize, convene, motivate, coach, and facilitate individuals and teams toward a common purpose
• Familiarity and ease of use in basic computer programs (Word, Excel, Publisher, Power Point, databases); other design/marketing skills a plus
• Bachelor’s degree preferred
• Driver’s license and access to a vehicle required
• Periodic evening and weekend availability required

• Medical, Dental, Vision
• Offer 16 company Paid Holidays + 4 additional Personal days per year!
• Paid Sick and Vacation Time
• Paid Parental Leave (12 weeks for qualified employees)
• FSAs: Medical & Dependent Care, & Commuter Funding
• Supplemental Life Insurance (employee, spouse, and children)
• Critical Illness, Hospital Indemnity, and Accident insurance policies
• Legal Shield Insurance

• Group Term Life (employee, spouse, and children)
• Long Term & Short-term Disability
• Accidental Death and Dismemberment (AD&D)
• Long Distance Travel Insurance
• Employee Assistance Program (EAP)

• 401K & Roth
• WR matches up to 4%, then an additional quarter percent up to 10%
• Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.

• Verizon
• Pet Insurance through Nationwide
• Home and Auto insurance through Liberty Mutual
• Working Advantage Discount Program
• Active & Fit Gym Membership

• While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
• The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
• Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
• The employee frequently is required to sit, reach with hands and arms, talk and hear.

• General office setting. World Relief also offers hybrid and remote schedules for limited positions.
• Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.
• Year-end archiving activities involve repeated lifting and bending.
• Physical, emotional and intellectual demands
• Equipment used: Employee computer (desktop or laptop), printer, and copier.
• All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.