eServices Specialist I, II, III

Coosa Valley Credit Union is excited to announce an opening for an eServices Specialist (I, II, III) within our Operations Department! We are looking for individuals who are passionate about helping our members with online banking, mobile deposit, Zelle, and more! If you are eager to be a part of a dynamic team dedicated to making a positive impact in the lives of our members, we encourage you to apply today for this exciting opportunity within Coosa Valley Credit Union!

Essential Functions & Responsibilities:

40% - Administers remote services and processing for online banking, e-bill pay, mobile banking, mobile deposit, Zelle, ATM deposit review, Self Service Kiosks deposit review, telephone banking, incoming/outgoing mail and other related activities under guidance. Responsible for communication with vendors for service requests, testing, support for frontline, under guidance will be responsible for correcting errors as discovered, working with Accounting to clear rejected items, and working related reports. Responsible for reporting all suspected fraudulent items or activity to supervisor for immediate review.

30% Responsible for incoming and outgoing wires. Verifies outgoing wires to ensure accuracy of wire documents, posting to credit union accounts and OFAC compliance for all incoming/outgoing wires. Verifies incoming wire transfers for accuracy and posts to members accounts and general ledgers in both FedLine and TranZact. Maintains and tracks wire transfer files. Responsible for reporting all suspicious activity to supervisor or BSA for immediate review.

15% Administers the back office responsibilities for ATMs. Communicating with frontline with reported ATM issues, opening service tickets, working system reports, ensuring availability and levels of cash, and coordinating with vendors for inventory and maintenance. Ensures ATMs are inspected for safety, cleanliness and compliance. Works all related disputes.

10% Administers back office scanning and record retention (paper & electronic) program, implements records retention process for optical system. Administers the document destruction processing for all areas of the credit union. Adheres to state and federal records retention regulations.

5% Backs up other Operations staff as needed. Performs other job related duties as assigned.

Job Qualifications:

• High School Diploma or GED required
• 1-3 years of related experience working within Operations and/or Remote Services

What does it mean to work at Coosa Valley Credit Union?

At Coosa Valley, serving our members is not just a job; we have a much higher purpose.

At Coosa Valley Credit Union, "We Care" and "We Listen" are two core values that differentiate us from banks and other financial institutions. Here we still do business like neighbors helping neighbors, an old fashioned approach that combines modern technologies and the warm professional service members deserve. No matter the need or unusual circumstance, we still listen.

We use our Core Values as a guide and constant reminder that we can always improve our members’ lives. We don’t charge more so that we can increase a line on a graph and we don’t believe that revenue is most important. Our purpose is simple: to help people in our hometown live better financial lives.

“Helping People Live Better Financial Lives” is the purpose that unites all of us at CVCU. We want to create value – for our members, for our employees, and for the communities in which we operate. CVCU’s employees will always put their experience, pride and enthusiasm into making this happen.