Office and Operations Assistant - Cemetery Association

About us:

Lakeview Cemetery Association is a non-profit business in Bridgeport, CT. We are professional, compassionate, customer-centric, and fast-paced.

Our positive work environment includes:

• Modern office setting with current technology
• On-the-job training, learning, and growth
• Lively atmosphere with compassionate and caring people

Lakeview Cemetery Association (LCA) is looking for a Office and Operations Assistant (35-38 hours weekly) to join our team in Bridgeport. This In-Office position is located at 885 Boston Avenue in Bridgeport. This is not a remote or hybrid position.

Office and Operations Assistant

Full-time: 35 – 38 Hours per Week

Lakeview Cemetery Association – (LCA)

885 Boston Avenue, Bridgeport, CT 06610

Job Description:

The Office and Operations Assistant is responsible for providing administrative support to all members of the team. This includes answering phone calls, responding to emails, scanning documents, and other duties as assigned. You will greet customers and families in person, while assisting them, and learning the operations of the cemetery business. Dependability, maturity, and timeliness is very important in the position.

Duties and Responsibilities:

• Greet visitors and direct them to the appropriate person or department.
• Answer phone calls and direct calls to the appropriate person or department.
• Maintain and upgrade office organization, policies, and practices.
• Maintain LCA email inbox and communications.
• Assist in the Accounts Payable process using QuickBooks.
• Organize vendor files and vendor relationships.
• Manage daily mail process.
• Support LCA marketing and sales programs, and communications.
• Support the Executive Director in daily business operations.
• Participate in the rollout, administration, and training for new cemetery administrative and operational software.
• File and maintain documents in proper order.
• You will learn the cemetery business – administration and Operations.
• Learn and support the burial and cremation administration processes.
• Organize and maintain office procedures and policies.
• Maintain office supplies inventory and ordering.
• Support and lead projects using MS365, Word, Excel, and PowerPoint.
• Maintain office security and safety procedures.
• Maintain general office operations and workflow by completing all daily tasks accurately and with minimal supervision.
• Perform other duties as assigned by management or supervisor.
• Ensure that all required paperwork is completed and submitted per procedures per manager's instructions and state regulations.
• Maintain contact lists and file updated reports accordingly.
• Work with management on various projects as assigned by management.
• Other office duties, as assigned by management.

Required Skills:

· Excellent verbal communication skills with the ability to effectively listen, speak, write, and present ideas verbally and in writing.

· Excellent listening skills with the ability to understand the needs of others and take action to help others as needed or requested by the office team.

· Strong organizational skills with the ability to meet deadlines in a fast-paced environment with multiple projects competing for attention.

· Ability to work independently when necessary or as part of a team when required depending on the position requirements of the team member.

· Ability to work in a fast-paced environment while maintaining a sense of urgency while completing tasks in a timely manner while working on multiple projects competing for attention in a fast-paced environment.

· Dependability and punctuality are important requirements.

The candidate must have strong demonstratable computer skills, including Excel, Word, PowerPoint, and Outlook. Strong general computer skills are also required.

Job Type: full-time Hourly (35 – 38 hours per week)

Salary: $25.00 - $28.00 per hour

Benefits:

• Employee Assistance Program
• 401k program with company contribution (after 6 months)
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off (after 90 days)
• Paid company holidays

Schedule:

• Day shift
• Monday to Friday
• 35 – 38 hours per week

Ability to commute:

• Reliably commute to the office, located at 885 Boston Avenue in Bridgeport. This is not a remote, hybrid, or work from home position.

Education:

• Bachelors (Required)

Experience:

• Customer service: 10 years (Required)

Background Check Requirements:

· All candidates for employment will be subject to pre-employment background screening for this position, which may include drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check.

Posting Disclaimer:

· The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring departments.

LCA is a tobacco-free (inc. smoke-free vaping) environment.

EEO Statement:

· Lakeview Cemetery Association provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status, or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.

· Lakeview believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status, or any other status protected by applicable law. Lakeview expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of Lakeview’s employees to perform their expected job duties is absolutely not tolerated.

Please apply via Indeed. No telephone calls, no recruiters.

Job Types: Full-time, Temp-to-hire

Pay: $25.00 - $28.00 per hour

Expected hours: 35 – 38 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Professional Office: 10 years (Required)
• Microsoft Office: 10 years (Required)

Ability to Commute:

• Bridgeport, CT 06610 (Required)

Work Location: In person