Reporting directly to the Branch Sales Manager, the Branch Office Administrator (BOA) assists the field management team with daily operations to reach branch goals. The BOA will perform a broad range of administrative processes and activities related to two core areas: Administrative Support & Business Processing, and Compliance, as well as to respond to shifting needs and priorities of the branch as directed by the Branch Sales Manager.
What You Will Be Doing:
- Administrative Support & Business Processing
- Provides friendly and approachable services to visitors, employees, agents and customers. Answers phone calls and directs customers to licensed agents, as needed
- Responds to general customer questions, complaints, and service-related questions
- Distributes branch office mail and prepares outgoing mail; monitors general email box and routes accordingly
- Processes and scans applications
- Provides pending business support and follow through (gathering records, applications completion, & missing items)
- Creates/Exports reports from various systems for management
- Processes expenses and reimbursements
- Ensures office equipment is in working order
- Ensures sales supplies are stocked and current
- Coordinates off-site meetings and venues, as well as related logistics
- General office duties: ordering supplies, billing, faxing, filling, & data entry
- May perform additional duties as assigned
Compliance:
- Provides administrative support and tracking for all branch office and compliance training sessions
- Assists the Branch Sales Manager with completing compliance audit requests
- Provides reporting to management on sales training completion
- Ensures branch office follows proper procedures and protocols
- Prepares branch for compliance audits
What We Are Looking For:
- 2-4 years of work experience in a fast pace, customer facing, multiline phone, administrative role
- System knowledge: application processing systems, account expense reporting, direct bill expense reporting, material ordering
- Demonstrated experience in researching, analyzing and summarizing information
- Strong written and oral communication skills
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
- Responsive to shifting needs and priorities
- Strong communication skills
- Strong attention to detail
- High School Diploma, GED, or equivalent; some college preferred
What We Offer:
- Medical, Dental, and Vision insurance
- 401(k) retirement plan with company match
- Short-term & long-term disability insurance
- Paid time-off and corporate holidays
- Paid parental leave
- Company paid life insurance
Job Type: Full-time
Pay: $20.00 - $21.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
Ability to Relocate:
- Sarasota, FL 34232: Relocate before starting work (Required)
Work Location: In person