Office Administrator - Baltimore, Md

This is not an entry-level position.

About Piedmont Door Solutions:

Since 2001, Piedmont Door Solutions (formerly known as Piedmont Door Automation) has been the customer’s choice for Pedestrian Door and Entrance Solutions. From our locations in Charlotte & Greensboro, NC, Dallas & Houston, TX, Columbia, SC, Birmingham, AL, Atlanta, GA, Baltimore, MD, and Lake Worth, FL, we provide expert entrance services – Design, Installation and Service – for Commercial, Industrial, and Institutional Customers throughout the Southeast United States. We pride ourselves in unmatched customer service, passion for detail, and catering our offering to our client’s needs. For over 23 years, this has been our focus and today we feel we’re the most trusted and respected provider in the markets we serve.

To learn more about our company please visit www.piedmontdoorsolutions.com.

Job description:

As an Office Administrator, you are the liaison between the customer and the project coordinator that provides administrative support on daily tasks.

A Successful Office Administrator Will:

• Take initiative in recognizing office inefficiency by helping with the implementation of office systems, layout, and equipment procurement to better improve workplace practices.
• Process and maintain client paperwork to ensure the appropriate information is collected and up to date from clients.
• Provide clients and vendors basic company documents upon request, including COI and W9 form submissions.
• Answer incoming service calls for various branches on an as-needed basis and route the calls to appropriate staff with the highest level of customer satisfaction.
• Perform data entry, generate reports, and sort data from multiple computer applications under managerial supervision.
• Process and maintain internal inventory levels across multiple warehouse locations to ensure the correct counts are sustained and investigate inconsistencies.
• Assist in basic logistics such as - arranging shipping and delivery and ordering various supplies, while ensuring cost-effective measures are taken.
• Assist Management teams with special projects, including but not limited to - presentations, Visio diagrams, statistical analysis projects to include generating charts and graphs, and research projects as assigned.
• Assist in basic IT tasks: application instructions, printer set up, new phone set up, password resets, etc.

Education and Experience:

• College Degree Preferred
• 3 -5 years of experience in related roles
• Demonstrated use of Microsoft Office Suite, Preferred knowledge of Adobe Creative Cloud Products

Required Key Skills:

• Demonstrated track record of developing effective relationships with stakeholders, partners, and diverse internal customer groups.
• Developing the ability to support major initiatives across a diverse, geographically dispersed environment.
• Collaborates with operational support teams to identify risks and issues that may not be visible at the task level but impact the overall project or broader scope.
• Developing presentation, verbal and written communication skills; must be an articulate and persuasive communicator.
• Understanding of HR processes and technology platforms
• Exceptional customer service skills
• Exceptional problem-solving skills with a passion for data integrity, process definition, and continuous learning
• Results-driven, solutions-oriented, and comfortable in a fast-paced environment with competing priorities

• Seniority Level

Entry level

• Industry
  • Building Materials
  • Construction
  • Facilities Services
• Employment Type

Full-time

• Job Functions
  • Administrative