Mortgage System Administrator

JOB DESCRIPTION

MORTGAGE SYSTEM ADMINISTRATOR

JOB SUMMARY:

Responsible for completing Mortgage System department regular routine tasks, for example, generating and distributing reports, monitoring requests received in HLCHelpDesk and over the phone. Responsible for maintaining current mortgage technology systems, including Encompass and Blend. Responsible for assisting with onboarding and rolling out new technology. Provides training and ongoing support for users of mortgage technology. Mortgage Systems user admin of Encompass, Blend and various systems.

JOB DUTIES:

1. Displays original thinking and creativity. Develop innovative approaches and ideas.
2. Create training materials that maximize user adoption
3. Train employees in mortgage technology. Acts as password administrator for mortgage technology systems. Creates accounts for new users
4. Design and implement approved change requests for Encompass and other systems by creating, manage and maintaining or enhancing system settings, custom forms, loan program template sets, basic and advanced input forms, basic and advanced business rules
5. Mastery of Business Rules: Field Triggers, Field Data Entry, Milestone Completion, DDM
6. Mastery of Custom Form, eDisclosure and Closing Plan Code
7. Mastery of Encompass Admin Tools: Settings Manager, Reporting Database
8. Mastery of Encompass Loan Program Template, Closing Cost Template and Loan Template Set
9. Experience with maintaining Testing/Production Encompass environments using    Admin Tools, specifically Settings Sync Tool
10. Complete QA Testing
11. Complete technical analysis and optimize existing Loan Origination System and tools to improve user workflows, efficiency and experience
12. Serve as subject matter expert for Encompass with internal business stakeholders
13. Ensure Encompass is functioning consistently in accordance with applicable laws and regulations relating to the mortgage lending industry and information security
14. Remain up to date on key Encompass trends and methodologies
15. Remain up to date on forthcoming ICE Mortgage Technology initiatives
16. Remain up to date on vendor integrations that align with business needs
17. Work with the applicable department to offer areas of improvement and best practices
18. Create and maintain custom reports and dashboards and continually seek ways to improve data quality and productivity
19. Monitor requests received in HLCHelpDesk and over the phone. Provide interdepartmental support by responding to inquiries, troubleshooting problems, and determining solutions
20. Effectively resolve day-to-day system issues independently or working with team members and 3rd party vendors
21. Review system release notes, organize task force meetings, and manage release updates
22. Learn and maintain knowledge for all Mortgage Systems, including but not limited to Encompass, Blend, Reggora, Optimal Blue, Lenderlogix, Kensie Mae Tools, and other software/vendors integrated with Encompass
23. Own complex projects/problems from problem definition to final recommendation and execution
24. Participate or lead projects to make new update/improvement rollouts, end-user training, etc
25. Adheres to all Federal and State laws and regulations, including the Bank Secrecy Act
26. Provide assistance to Mortgage Systems Manager as assigned. All other duties as assigned

JOB SPECIFICATIONS:

Education:       Bachelor’s degree in related field Preferred/ Certified Encompass Administrator Preferred

Skills:               Excellent communication, effective listening, organizational and task management skills; strong analytical and problem-solving skills; good computer skills; attention to details, fast learner, self-motivated and able to work independently and within a team environment.

Experience:     5-7 years of experience in Encompass Administration and working knowledge of additional software/vendors that integrate with Encompass is required.

ESSENTIAL FUNCTIONS:

1. Some mobility
2. Use of hands
3. Vision

ACCURACY AND ACCOUNTABILITY:

Measured by the ability to accurately and effectively complete routine tasks as well as optimize end-user experience and usage of mortgage technology. Remain up to date and ensure updates do not adversely affect the system.

SUPERVISED BY:

Mortgage Systems Manager

SUPERVISES:

None

Dart Bank has an immediate opening for a Mortgage System Administrator.  Dart Bank is a community bank, serving our community since 1925.  We specialize in providing financial services, but we are passionate about serving the community and building real relationships with people.  Dart Bank provides innovative financial services for both personal and business banking, consumer and mortgage loans, commercial loans and lines of credit, merchant credit card processing, investment services and more. Our array of products and services and our longstanding history within our communities shows we care about what matters most for our customers and we are there for them for the most important times in their lives.  Dart Bank. For What Matters Most.

We offer:

• Medical Benefits
• Dental
• Vision
• 401(K) Employee Stock Ownership Plan
• Paid vacation & sick time
• Flexible scheduling
• Employee Assistance Program
• Dart Bank University

At Dart Bank you can expect to be surrounded by a team that will support you and invest in your growth in a quick-paced work environment where we deliver exceptional customer service.  We are a local business that cares about our employees and our community.

Dart Bank is committed to providing equal opportunity in employment, maintaining a diverse workforce, and prohibiting all forms of unlawful discrimination and harassment. 

All employment decisions, policies, and practices, in terms of the recruitment process and other conditions and privileges of employment, will comply with applicable federal, state, and local anti-discrimination laws.  The Company seeks, employs, promotes, and compensates qualified individuals based on ability, as demonstrated by performance and other legitimate non-discriminatory factors, without regard to race, color, religion, national origin, citizenship, ancestry, sex (including sexual orientation, gender expression, and gender identity), age, physical or mental disability, pregnancy, genetic information, military status, veteran status, or any other protected status under federal, state (in Michigan: marital status, familial status, height, weight, and misdemeanor arrest record), or local law (individually and collectively, “Protected Class”).