Medical Receptionist/Front Desk

Job Title: Medical Receptionist

Reports To: Patient Services Supervisor

Status: Non-exempt

Pay: DOE

Responsibilities:

Provides superior customer service to all customers, internal and external, by demonstrating the following values: Patient Care Comes First, Respect, Confidentiality, and Professionalism. This position is within the hub of the patient experience and must demonstrate calmness, compassion, and a positive attitude while prioritizing the multiple demands of the position as an integrated team member.

Job Duties:

Efficiently manages appointment scheduling and balancing of the daily schedule.

Manages phones and emails in a fast-paced environment.

Answers and logs all in and outward phone calls.

Transfers phone calls and provides phone messages to appropriate staff.

Collects co-pay/co-ins from patients.

Processes incoming faxes.

Works with and facilitates medical records requests and referrals.

Must have detailed knowledge of all clinic services.

Executes daily operational tasks assigned by management.

Follows up on patient inquiries.

Schedules appointments for new and established patients.

Uses problem solving skills to implement solutions and escalate unresolved problems.

Complies with national Protected Health Information (PHI) laws including HIPAA.

Education: High school diploma or GED. Some college helpful.

Job Requirements:

• Minimum two years of experience with multiple-phone lines.
• Minimum two years customer service/ front desk experience in a medical setting.
• Knowledge of third-party payer reimbursement policies and procedures.
• Ability to operate computers and other office equipment.

Success Factors:

• Must be customer service focused.
• Must be detail oriented and thorough.
• Must be dependable and a team player.
• Must possess excellent oral, written, and communication skills.
• Must be friendly, pleasant, and personable.
• Must be efficient in Microsoft Office and other necessary practice management and scheduling software programs.

Working Conditions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the job duties.

• Work is performed primarily inside the office setting within a heated, ventilated, and well-lighted environment.
• Job is considered low risk for hazard exposure.
• Clinic is a non-smoking facility.
• Requires speaking, sitting, standing, bending, reaching, lifting under 20 lbs, and may involve driving personal vehicle on company business.
• Requires manual dexterity sufficient to operate standard office and other equipment or appliances.
• Requires normal range of hearing and vision acuity.

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Continuing education credits
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid jury duty
• Paid time off
• Paid training
• Professional development assistance

Healthcare setting:

• Clinic
• Outpatient
• Private practice

Medical specialties:

• Ob/Gyn

Schedule:

• Monday to Friday

Experience:

• Medical Front desk: 2 years (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: In person