Position:Medical Receptionist
Job Summary: This position is responsiblefor day-to-day administrative and general office duties including scheduling patients, financial transactions, word processing, filing, faxing, and data entry. Receives incoming telephone calls in a prompt, courteous, and professional manner and greets/assists patients in the same manner.
Key Responsibilities:
- Welcomes patients, determines the purpose of visit and schedules or directs them to appropriate person or department(s).
- Promptly and professionally answers telephone calls. Routes calls appropriately, offering voice mail, or redirection of calls as needed.
- Facilitates patient flow and communicates any delays with patients and clinical staff.
- Follows all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry and computer system passwords in strict confidentiality following HIPAA protocols.
- Explains financial requirements to the patients or responsible parties and collects copays as required.
- Responsible for keeping the reception and patient waiting areas, and office files clean and organized.
- Captures patient demographics in EMR and PM software systems.
- Schedule patient appointments.
- Contact insurance carriers to verify patient eligibility and benefits, obtaining preauthorization as needed.
- Scanning, faxing, or copying patient documents.
- Performs other duties as assigned.
Performance Requirements:
Knowledge:
- Knowledge of medical terminology and organization services.
- Knowledge of staff responsibilities to accurately direct callers.
- Knowledge of administrative processes, procedures, claims processing, and preparing patient charts.
- Knowledge of basic math and modern office procedures.
Skills:
- Ability to use multi-line phone system, including transferring calls.
- Ability to exercise a high degree of diplomacy and tact while multi-tasking, organizing and scheduling patients.
- Ability to use spreadsheets and word processing software.
- Ability to type a minimum of 45 WPM and operate a 10 key calculator by touch.
- Adequate hearing to answer phone and speak with patients.
- Ability to speak clearly and loudly enough to be heard by callers and patients.
Abilities:
- Ability to works well under pressure with minimal supervision.
- Ability to elicit appropriate information to route calls to the appropriate person.
- Ability to prevent, calm, and/or defuse irate callers and patients working with them to identify concerns and properly directs calls.
- Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software.
Education: High school diploma or equivalent.
Experience: Minimum one year of experience as a Medical Receptionist.
Salary Range: DOE
Please fax resumes (with cover letter) and references to (907) 374-7744 or bring them to 1275 Sadler Way, Suite 101B.
Job Types: Full-time, Part-time
Pay: $19.00 - $22.00 per hour
Benefits:
- Paid time off
Healthcare setting:
- Clinic
- Private practice
Medical specialties:
- Primary Care
- Urgent Care
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: In person