Medical Receptionist/Front Desk

Position Summary: We are a busy medical practice specializing in the treatment of kidney disease. Our patients include those who are newly diagnosed with a kidney issue, as well as those who are on long term dialysis. We are looking to hire a Medical Front Office Receptionist who will play a pivotal role in creating a positive first and last impression for the practice and will be key to its smooth and efficient operations.
The right candidate must be a team player with excellent communication and people skills as direct patient contact is required on the job. This candidate will not only have solid clerical and organizational abilities, but will also be professional, motivated, flexible, punctual and detail oriented.

Duties will routinely include but are not limited to:

 Greeting, engaging and communicating well with patients and their families.

 Answering telephones, taking messages and routing to appropriate staff/ providers as needed.

 Appointment scheduling (existing patients and new patients), reminders and confirmation.

 Performing insurance eligibility and benefits verification. Ensuring necessary insurance authorizations, if needed, are in place prior to patient appointments.

 Checking-in and checking-out patients.

 Collecting patient co-pays, balances and deductibles, as applicable.

 Assisting with patient registration (New and Existing), including overseeing the completion of necessary paperwork and annual update forms, as applicable. Entering and updating demographic data in EMR.

 Pulling medical charts and preparing them for review by clinical staff to ensure a seamless patient experience.

 Faxing or mailing provider notes to referring providers to complete the referral loop.

 Scanning patient labs, orders, reports and notes into the EMR. Accurately maintaining medical records.

 Organizing and filing labs, faxes, and other correspondence received, and directing to the appropriate personnel.

 Faxing daily reports, EOBs and provider charges to Billing. Filing and maintaining these records.

 Checking mail and maintaining vendor files under direction from the practice administrator.

 Ensuring an adequate stock of office supplies and maintaining a clean and sanitary work area.

 Orienting, instructing and training other assigned personnel as applicable.

 Maintaining confidentiality in matters regarding the practice, its patients and employees.

 Performing other duties as assigned or requested.

Requirements:

 Strong communication skills, ability to work well with a team, attention to detail, time management, and organization are critical to the overall success of the candidate.

 Ability to establish and maintain professional relationships with physicians, patients and their families while conveying a positive image of the practice.

 Prior medical experience is required.
 Ability to use a variety of office and medical equipment including, but not limited to, telephone, computer, fax, thermometers.

 At least 3 professional references including 2 from supervisors/ managers, required.

 All candidates are subject to a background check prior to placement.

Benefits:

Benefit package includes paid time off, holiday pay, sick leave, uniform allowance, health insurance, 401(k) after eligibility requirements are met.

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid sick time
• Paid time off
• Retirement plan
• Uniform allowance

Healthcare setting:

• Medical office

Medical specialties:

• Nephrology

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person