Address
Form of work
SalaryMission:
We are looking for a new addition to our team! Our ideal candidate is someone who is self-motivated, team-oriented, flexible, and hardworking who can bring high energy, positive, caring, enthusiastic, and a cheery disposition for our clients and their pets.
Candidate should possess logical thinking and a drive for learning new things and self-elevation. Must be able to multi-task, work in a high/fast pace volume environment and have great customer service skills.
Must be able to pass a background/drug test.
Pay is discussed at time of interview.
Essential duties and responsibilities:
- Communicate with clients in a very friendly and professional way.
- Being attentive to client and pet needs.
- Work patiently with distressed, or frustrated clients.
- Answer and triage phone calls from clients.
- Schedule appointments and schedule procedures.
- Check-in and out clients.
- Monitor client flow from check-in to discharge.
- Managing record requests between other hospitals and specialty practices.
- Fill prescriptions.
- Process payment transactions, correctly.
- Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, cleaning floors, bathrooms, exam rooms.
- Maintain proper documentation in the electronic medical record.
- Relay appropriate information to/from clients to doctors and/or management.
- Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program.
Qualifications:
- High School Diploma or G.E.D.
- At least 1 year of customer service job-related experience.
- Basic math and writing skills.
Experience:
- Veterinary experience: 1 year (Preferred)
- Customer service: 1 year (Required)
Job Type: Full-time
Benefits:
- Paid time off
Experience level:
- 1 year
Shift:
- 10 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
- Office
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
