Medical Receptionist- Part Time

MEDICAL RECEPTIONIST
Job Description:

This position is perfect for someone who values being a part of a close-knit, warm and caring environment working with a primary care clinic that is committed to equitable integrative healthcare. This is a position requiring excellent customer service skills. It is highly visible, requiring discretion, good judgment, a pleasant and professional manner and articulate phone voice. Part-time at 16-20 hours per week to start.

As the Medical Receptionist, you will:

• Create an exceptional experience for our patients through relationship building, follow through, and working to solve problems/questions they may have.
• Check patients in and collect information such as health history, insurance, etc.
• Schedule appointments for multiple providers.
• Verify insurance benefit
• Make confirmation calls for appointments
• File, copy, and scan documents as needed.
• Identify and collect co-pays, deductibles and other payments.
• Be responsible for maintaining and recording patient schedules.
• Triage multiple lines of communication, answer questions or forward messages as appropriate, and maintain effective scheduling for patients using an electronic health record system
• Provide excellent and accurate customer service to patients.
• Maintain clinic in a neat, organized, and welcoming fashion.
• Inventory, organize, and restock clinic spaces as needed, including front office, exam rooms, lab area, break room, supplement product display, and washrooms with respective supplies, equipment, and products.
• Follow established procedures for opening and closing the clinic each day.
• Support providers with administrative tasks related to patient care.
• Support Clinic Administrator with front- and back-office tasks.
• Strictly adhere to patient privacy laws by maintaining confidentiality of medical, personal, and financial information and following HIPAA at all times.

Basic Qualifications:

• High school diploma/GED required; university/college degree is an asset.
• Minimum 2 years of Customer Service/Medical Front Office or Reception.
• Experience and proficiency in Microsoft Office Suite - Outlook, Word, Excel, and Teams.

Additional Requirements:

Skills:

• Experience using electronic health records, especially Athena, is preferred.
• Strong interpersonal skills: friendly, responsible, flexible, motivated, team-player, with strong oral and written communication skills.
• Comfortable using new and evolving technologies
• A customer service mindset
• Attention to detail
• Exceptional follow-through
• Demonstrated commitment to understanding and aiding the pursuit of social equity and inclusion in your professional and/or personal life.
• Ability to professionally, mindfully, and compassionately engage with the public and assist patients, including those who may be ill or distraught.
• Knowledge and training in HIPAA preferred.
• Bilingual in English and Spanish preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 40 pounds at time.

Job Type: Part-time

Pay: $17.00 - $20.00 per hour

Healthcare setting:

• Clinic

Medical specialties:

• Pediatrics
• Primary Care

Schedule:

• 4 hour shift
• Monday to Friday
• No weekends

Experience:

• Front desk: 2 years (Required)
• Customer service: 2 years (Required)
• Medical receptionist: 2 years (Preferred)

Work Location: In person