Medical Receptionist (Part-Time)

The San Francisco Preventive Medical Group (SFPMG), a pioneering integrative medical clinic located in the trendy SF neighborhood of West Portal, is seeking a dynamic Medical Office Administrator to join our Front Desk operations team. As our clinic continues to grow and expand to serve more patients and offer new avenues for deep holistic healing and expanding into innovative treatments for mental health and wellness, we are looking for a compassionate, resourceful multitasking expert equipped with the skillset to thrive in a fast-paced, collaborative team culture. For more about SFPMG and its medical leadership under Dr. Mischa Grieder, please visit www.sfpmg.com or www.mischagrieder.com.

The ideal candidate should have prior experience in a medical office / healthcare setting in a patient-facing role, excellent oral and written communication, administrative abilities, and outstanding client service and interpersonal skills. This individual must be dependable, energetic, personable, hard-working, resourceful, and driven to elevate the standard of compassionate integrative medicine that empowers our patients to reclaim their agency over restoring and sustaining their holistic sense of mind-body wellbeing. Our clinic strives to deliver exceptional patient care and we are looking for a coordinator who can provide an elite level of service to our patients and staff.

We would love to meet with candidates who have these attributes:

• A fast learning style + ability to become comfortable with complex processes quickly. We are looking for someone who enjoys a fast-paced environment, who is adaptable, and enjoys professional and personal growth.
• Exceptional communication skills + ability to connect with patients with complex, chronic disease. Excellent written and verbal fluency in English are a must, proficiency in other languages are a plus. At SFPMG, empathy and compassion are part of our team ethos and culture. Our patients are vulnerable, and we aim to meet them with kindness, positivity, and support. Having trauma-informed relational and communication skills would be an asset for guiding patients navigate the complexities of their healing journeys with the utmost care.
• An passion for, and experience / exposure mental wellness space. As the clinic expands to offer innovative, guided IV ketamine treatments to complement its wide array of integrative therapeutic offerings for mind-body healing, we seek a candidate with a passion for supporting mental wellness, whether through past professional or personal experience, and an enthusiasm for helping to steward and support the success of the ketamine program at the clinic and our patients’ experiences as they journey through it.
• A sense of resourcefulness and problem-solving abilities. We need critical thinkers and motivated do-ers who can take the initiative to come up with and execute creative solutions to challenges as they arise, with the ability to work well both independently and as part of a close-knit team.
• A team-first attitude. Our staff members have cultivated great relationships because they support one another, like a true team, with an all hands-on-deck and collaborative culture. We are looking for someone to complement and contribute to our growing but still very close-knit, supportive team.
• A desire to grow with our clinic and staff. Our clinic director is inspired by motivated staff members. Our clinic provides growth opportunities to individuals who consistently contribute to the practice and help the clinic and one another evolve to realize their full potential.

Key Responsibilities:

• Welcome patients in a warm, calm and professional manner.
• Manage day-to-day front office operations with a positive attitude, including but not limited to check in/check out process, collecting payments, etc.
• Review and coordinate patient’s treatment plans
• Maintain timely, clear patient communication via multiple avenues (in-person, phone, email, EMR system)
• Efficiently schedule/manage appointments
• Support the development and execution of standard operating procedures for the IV Ketamine program
• Serve as the main point of contact and trusted “patient ambassador” for the IV Ketamine program, stewarding them along the journey from new patient inquiries to program enrollment / intake / launch, supporting their journey and tracking their progress and following up upon program completion
• Ensure the front desk and waiting room areas are neat, organized and well-stocked
• Perform other tasks to support the other members of the administrative and clinical team (Physicians and IV Nurses).[KV1]

Other Key Qualifications and Considerations:

• Education: Minimum of a High School Diploma (or equivalent), though an Associates or Bachelor’s Degree (BS/BA) is preferred. At least 2 years of medical office experience required.
• Administrative / Operations Experience:
• Proficiency with Mac OS X, Microsoft Office Suite, Google Workspace
• Ability to use clinic’s electronic medical record (EMR) system (Elation Health), phone system (RingCentral) and support patients in using it
• Experience with QuickBooks / Billing software a plus
• Exposure to / interest in integrative medicine is ideal
• Interest in contributing to the growth and continued leadership of a pioneering clinic of integrative medicine
• This is not an entry-level position, but for the right candidate with the right attributes and qualifications, we will be willing to train to succeed in the role. There is great potential for growth within the clinic, and the ideal candidate would be willing and able to grow and evolve with the company.
• This role is an onsite position at the clinic (currently in the West Portal neighborhood of San Francisco), preferably 5 days/week, 5 hours per day.[KV2]
• Compensation is competitive, in the range of $22-$26/hour[KV3] , or commensurate with experience. Full-time position benefits include: Medical, Dental and Vision coverage, 401K with company matching, paid time-off and holidays, employee discounts, opportunities for relevant professional training & development.
• As we are a healthcare facility, candidate must be fully vaccinated against COVID-19 and be willing to comply with local guidelines to ensure the safety of all staff and patients.

ABOUT SFPMG

SF Preventive Medical Group (SFPMG) was founded as one of the first and premier medical centers in San Francisco, CA offering patients a truly integrative approach to preventing, managing and overcoming complex chronic disease. Since then, SFPMG has been offering its patients from around the world safe, effective holistic therapies that combine the best of conventional and alternative medicine to treat conditions such as infectious diseases, autoimmune & neurological disorders, hormonal imbalances and cancer (adjunct care), as well as for overall wellness and preventive care. Now under the leadership of Dr. Mischa Grieder, SFPMG is proud to be expanding the depth and breadth of its healing modalities to also encompass evidence-based, psychedelic-assisted therapy, and a variety of other mind-body wellness services to address the brain and body-based trauma that can often accompany complex, chronic illness, with the aim of supporting each patient restore and sustain their wellbeing across physical, mental, emotional and spiritual dimensions. In this mode of evolution and innovation, the Group is excited to invite those who are similarly passionate about integrative health and wellness to join its growing team.

Equal Employment Opportunity

SFPMG is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

To apply, qualified candidates should submit a copy of their resume and a cover letter outlining their interest in and qualifications for the position via the Job Application Portal. Applications will be reviewed and candidates of interest will be contacted on a rolling basis. No phone calls please.

Job Type: Part-time

Pay: $22.00 - $26.00 per hour

Expected hours: 20 per week

Benefits:

• 401(k) 2% match
• Employee discount
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training

Healthcare setting:

• Clinic
• Medical office
• Private practice

Schedule:

• 4 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Medical receptionist: 1 year (Required)

Language:

• English (Required)

Ability to Commute:

• San Francisco, CA 94127 (Preferred)

Work Location: In person