Medical Receptionist

Who We Are

Amae Health is creating the standard of care for people with severe mental illness. We’re on a mission to deliver radically different care for the 14 million Americans suffering with a severe mental illness (SMI). Amae Health is an integrated outpatient care provider for patients with SMI, treating their psychiatric and physical conditions through in-person care delivery with wrap-around services. Our approach recognizes the unique needs of our patients, and provides personalized treatment across the physical, mental and social service resources required to holistically improve patients’ lives. We believe that only by treating the whole person can you obtain lasting health outcomes.

We’re Hiring!

Amae Health is seeking a Medical Receptionist. This is an in-person role at Amae’s Los Angeles Clinic (90024)

About the job

The Medical Receptionist plays a critical role in establishing and sustaining life-changing relationships between Amae and our patients and their families by embodying Amae’s commitment to service excellence as you help support them through their care journey. In this role, you will partner with our member conversion team to introduce Amae to prospective patients and help schedule and process the new patients intakes in a way that reinforces the distinctive quality of care and service that they can expect from Amae. You will foster a sense of belonging and confidence that patients are in good hands by maintaining a welcoming and encouraging disposition as you check patients in and out of the clinic, help set up and manage appointments, work with them to address payment and insurance needs, and facilitate communications. You will also help ensure a warm and supporting environment by helping to maintain clinic inventory, amenities and appearance and by facilitating services that support our patient needs while they are in the clinic.

You will be a great fit for this role if you have . . .

• Successfully completed an Associates or Bachelors Degree
• 3+ year experience working with a high level of patient/guest interaction in a front desk role at medical office or as a front of house host/concierge in the hospitality industry or in a similar capacity requiring
• Demonstrated ability to engage and interact successfully with complex, culturally diverse populations in high sensitivity situations and build trusting relationships
• Exceptional customer service orientation and ability to address and resolve problems
• High levels of proficiency with office productivity software and the ability to quickly master use of medical office technologies including Electronic Medical Records and billing software
• Strong communication skills and the ability to learn medical terminology to facilitate helpful interactions with patients, their families and other care partners
• Strong organization skills and a dedication to meeting your commitments
• A passion for supporting individuals living with Serious Mental Illness

You’d be an even stronger fit if you also have . . .

• Experience and/or training in Behavioral Health
• Experience working in a direct service or administrative capacity

Please note that if you don't meet all the job criteria specifically but have experiences that are equivalent and would enable you to thrive in this role, we encourage you to apply.

What We Provide

• A best in class work environment with some of the leading mental health professionals in the field! Our program is led by UCLA professors & VA clinicians who have designed this program with the mission of helping individuals with these complex SMI conditions unlock lasting recovery.
• A unique holistic care model that encourages collaboration amongst staff and successfully provides care for SMI patients.
• Medical, Dental & Vision Insurance
• Paid time off
• 401(k)

More About Amae

'Amae', pronounced ‘Ah-mai’, is a Japanese concept meaning the need to be in good favor with, and the ability to depend on, the people around oneself. It reflects our core belief that a strong support system is essential to build people up, strengthen their will to carry on and even to thrive in life. This mentality applies across our whole company – from the patients we serve to the team we’re building.

We are an equal opportunity employer. All hires to our team are based on qualifications, merit and business needs. We recruit, employ, train and promote regardless of race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic or any other protected status.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient

Medical specialties:

• Holistic Medicine
• Primary Care
• Psychiatry

Schedule:

• 8 hour shift

Experience:

• Medical Office or Hospitality: 2 years (Preferred)
• Front desk: 2 years (Preferred)

Ability to Commute:

• Los Angeles, CA 90024 (Required)

Work Location: In person