Medical Receptionist

Job Overview:

The position is considered a crucial link between the patient and the care delivered by clinical and service staff of the center. The incumbent must work collaboratively with all Clinical services staff in support of direct patient services, exhibiting flexibility and a can do attitude. Patient services are the key priority in this position requiring the Medical Receptionist to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment which promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions.

Qualifications:

Required:

• High School diploma
• 6 months experience of Medical Receptionist experience in comparable healthcare setting
• Basic to intermediate computer knowledge and skills

Preferred:

• Prior front desk experience in clinical or community-based setting highly preferred.
• Registration experience with EPIC

Scheduling Requirements:

• Day Shift, 7:30am—4:00pm each day
• Monday through Friday schedule
• FT

Essential Functions:

• Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or departments
• Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements
• Performs day-to-day administrative functions and general office duties including but not limited to scanning patient information in EMR, copying, filing, faxing, and answering phones and data entry
• Registering patients in Epic Management System, collecting co-payments and utilizing computer base collection of credit card payments
• When scheduling appointment, carefully screens patients for new address, new patient visits or update registration and informs patient of adequate information that must be presented at time of visit
• Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat. Process computerized end of day batch collection reports
• Informs patient of any existing balance noted in computer and request patient be prepare for any payment due at time of visit
• Decision making, problem solving, mandatory implementation and facilitation of a flexible cross coverage team environment to ensure all cases are prepared in advance of the procedure deadline
• Effective communication with physicians, nurses, colleagues within the department and institution as well as with other facilities
• Active participation in staff development related activities and educational series offered within the department, the institution, on line or at other facilities.
• Performs other duties as may be required

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered,

high-quality academic medicine in a compassionate and equitable manner, while delivering

a best-in-class work experience to every member of the team.  We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time.  As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. 

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.