Medical Office Manager - Manhattan

Job Summary: The General Manager oversees its respective centers, teams, and processes that are essential to our success. A General Managers will build a team of capable and competent employees that can enhance and optimize operational performance of their centers.

Job Responsibilities:

• Develop A-Team that delivers A-Level Operational Outcomes and Processes.
• Culture of Positivity NPS for providers & staff >82.
• Perform as a stable operations leader – displays strong leadership that achieve KPIs and measurable goals as outlined by the RM team.
• Optimization of operational processes to deliver on goals – staffing percentages and budget adherence.
• Effective and collaborative management - able to effectively collaborate with other company departments/teams to achieve successful results.
• Independently drive key change and transformation initiatives aligned with organizational strategic goals.
• Heavy focus on auditing SOPs and accountability of SOP compliance at all respective center levels, as well as supporting providers while coaching and developing staff to ensure all are A players.
• Hold team accountable for C.A.R.E Core Habits.

Specific Goals/Objectives

• Build a capable and competent Office Team at each office being overseen.
  • Develop the team in a cost-effective manner. Build a knowledge base across all disciplines with cross training employees.
  • Provide a strong culture of continued education and training for all staff members. Manage, develop and coach staff.
  • Strong focus on full accountability of center SOP compliance through consistent auditing and follow through at offices.
• Achieve monthly center goals set forth by the GM Report and KPIs.
  • Track to financial goals and patient satisfaction goals which will be updated ad outlined by the operations team and shared with GMs monthly at a minimum unless the GMs are made aware of any delays.
  • Ensure Staffing, Medical Supplies and Office Supplies are beneath guidance figures noted below.
• Promote a culture of positivity and help build a company that has long-term sustainability.
• Obtain high levels of patient satisfaction.
  • Goal is a net promoter score above 82%
  • All patient messages resolved within 24hrs, and patient updated daily until resolved
  • Continued 4/5 Star external reviews
• Achieve smooth running office level operations and site level autonomy.
  • Frequent check in with providers via call, meetings for two way and consistent communication
  • Minimal provider and staff complaints
  • Offices should be able to run autonomously daily with majority of problems resolved independently without GM presence
  • Create a positive and respectful center environment.
  • All audit logs (labs, RX, open notes, messages, Klara inbox, tasking) completed end of day at each office
  • Cross training of staff for versatile staffing
  • Monthly staff meetings recommended
  • Inventory and Cash management as per SOP guidelines
  • Scheduled on site visits for preparation in time spent in each office and allowing staff and providers to prepare
  • First line of contact for all front desk and MA issues always
  • Ensure that all offices appointments for 2 days ahead are checked for accuracy and corrected if inaccurately scheduled.
  • Collaboration with PSC on office updates, provider updates and anything anyone scheduling would need to know
  • Take responsibility when office team makes mistakes in coaching and learning sessions
  • For an office that has MOHs- MOHs cases are done in house through provider-provider referrals unless the MOHs surgeon or patient have requested otherwise, CLIA certification and lab directorship is up to date and maintained. Mohs staff is properly credentialed and trained.
    • Post care concerned for MOHs are set up to go directly to the surgeon
    • GM is responsible for knowledge of CLIA needs and works with lab to make sure up to date information
  • Other duties as assigned by supervisor on an as needed basis.

KPIs: To be discussed based on role and updated annually.

Qualifications

• 2 or more years of leadership experience preferred
• Healthcare administration or management background preferred
• Strong computer literacy
• Leadership qualities with good communication skills
• Conflict resolution skills must be developed
• Dermatology experience preferred
• Working knowledge of HIPAA & OSHA compliance