Address
Form of work
Salary
All the benefits and perks you need for you and your family:(Customizable depending on job. 3-5 bullets preferred)
- Benefits from Day One
- Paid Days Off from Day One
- Student Loan Repayment Program
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full Time
Shift: Days
Location: 4140 WOODLANDS PKWY, Palm Harbor, 34685
The role you’ll contribute:
Provides operational office support in delivery of patient care in a physician office environment. Responsible for answering phones, scheduling appointments, processing medical records, scheduling out-patient procedures, check-in and check-out patients, insurance verification and obtaining referrals & authorizations from Primary Care Physician and/or insurance carrier.
The value you’ll bring to the team:
Provides back up to all Front Office positions; check in, check out, and medical records
Provides data and assistance to Practice Manager / Office Coordinator as required
Communicates in a cordial, professional manner with patients via phone and in person to meet the patient’s needs as soon as possible
Sets up office for daily operation by turning on computers, ensuring schedules are printed, and retrieving voice mail messages
Maintains correspondence, including: progress notes and new patient packets
Updates referring physician database when necessary
Assesses new patient files waiting to be seen and appropriately handles old patient files
Assembles/creates charts for new patients, ensuring policy of noting allergy warnings and two methods of identification are followed
Verifies patient data and insurance to ensure it is updated for accurate billing, inputting updated information into system as required
Constructs insurance copies for proper insurance verification with new patients as requested
Assists with correspondence in obtaining medical necessity letters to appropriate insurance company or business entity
Enters charges for daily reconciliation
Handles patient concerns or refers to administration appropriately
Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule list when necessary
Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners
Assists in pulling scripts, labs, charts for triage. Communicates with practitioners clearly and accurately
Maintains updated documentation of identified action work lists needed for daily operations
The expertise and experiences you’ll need to succeed:
- Proficient with computer programs with word processing: PowerPoint, Excel, Word
- Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors
- Strong emphasis on organizational skills and strong attention to detail and ability to multi task.
- Ability to deal with data that is of a sensitive and confidential nature (HIPAA).
- Ability to work independently and in a team environment.
- Displays professional interactions with all levels of internal and external customers.
- Excellent verbal and written communication skills.
- Previous experience in a medical environment
- High School Graduate or equivalent
- Some education beyond High School
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
