Medical Front Desk Receptionist

Description: We are a medical facility providing Physical Therapy, Chiropractic care, Acupuncture and pain management treatment to injured patients. We are looking for a Medical Front Desk Receptionist who will handle the administrative duties of the facility. He/She will be responsible for greeting patients/visitors, answering phone calls, maintaining scheduling. He/She must be well versed in the various services offered at the facility and able to provide adequate information to the patients. He/She will ensure that all procedures, from pulling the correct patient files to charting are closely followed so that the medical team can concentrate on the well-being of the patients. The Medical Front Desk Receptionist will ensure that interaction/communication with back office is done in a smooth manner.

Duties and Responsibilities:

• Manage the daily opening and closing procedures of the office
• Greet and welcome patients and visitors in a courteous and friendly manner.
• Answer phone calls, email and fax inquiries.
• Monitor daily visit lists to ensure all patients who require appointments are scheduled appropriately.
• Schedule appointments and referrals.
• Handle patients' questions, requests and concerns.
• Guide and assist patients with intake and checkout process.
• Collect Copays and manage the cash box on daily basis
• Prepares new records, files insurance claims, and maintains records.
• Take clear and concise phone messages.
• Complete, upload and submit medical records upon request.
• Manage patients' transportation list.
• Maintain inventory and submit front office supply order to Manager.
• Protect patient privacy by adhering to the HIPAA confidentiality guidelines.
• Ensure that all working areas are maintained to high standards of cleanliness and are fully stacked.
• Assist in all areas of facility operations as requested by management and additional duties as assigned.

Specific job Knowledge & Skills:

- High School Diploma or equivalent required

• Strong verbal and written communication skills.
• Customer Service experience preferred.
• Excellent communication, customer service skills, and work ethic.
• Energetic, enthusiastic and motivational.
• Efficient, well organized, and able to handle a variety of duties simultaneously with high level attention to detail.
• Must be able to translate/act as a liaison between patients and physicians
• Possession of typing and computer skills an asset
• Understand HIPPA and OSHA regulations and privacy practices.
• Knowledge of No Fault/Workers Comp/Commercial Insurance
• This position requires the ability to walk, talk and sit for a long period of time.
• Must be comfortable interacting with doctors and attorneys.

Job Type: Part-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Employee discount
• Paid time off

Healthcare setting:

• Acute care
• Private practice
• Rehabilitation center

Schedule:

• Afternoon shift
• Day shift
• Monday to Friday
• No nights

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)

Work Location: In person