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Form of workArea Manager - Greater Chicago Area
Come work for Diversified Maintenance, a leading company in the Facilities Services Industry since 1973. At Diversified Maintenance we believe that details matter, as do each of our employees and customers. Through our core values of loyalty, honesty, and integrity, we strive to create a culture of growth and opportunity for each individual we employ. Although we currently have operations in all 50 United States, Puerto Rico, Guam, and the Virgin Islands, Diversified Maintenance is projected to double in size in the next five years. Join a large growing company with a sense of pride in everything that we do.
Summary
The Area Manager is responsible for the overall coordination and supervision of District and Project managers as well as individual sites. The Area Manager also ensures customer satisfaction through the delivery of quality service, and provides this service in a timely manner within the established budget.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. This is not an all-inclusive list of duties.
- Recruit and train hourly team members
Understand and Champion the Company's Strategic Principles, Core Values and People Culture
Recruit and hire employees to assure accounts are properly staffed according to contract specifications
Assign duties and tasks to employees and inspect work for cleanliness and completion
Determine work procedures and prepare schedules while ensuring the account stays within the given labor budget
Conduct new hire orientation, safety training, job training, etc. to assure hourly employees can perform tasks in an efficient and safe manner
Prepare and review all required paperwork such as time sheets, accident reports, new hire paperwork, employee training records, work orders, equipment and supply orders, etc.
Create an open line of communication by assisting in employee relations problems, and coaching and counseling employees to empower success.
Establish relationships with customers by visiting accounts on a regular basis to assure the highest quality of service
Resolve problems and complaints in a timely manner to maintain the highest customer satisfaction possible
Document customer contacts and concerns on an on-going basis, and assist with follow through to assure issues are resolved
Monitor assigned accounts for work order opportunities and additional work that can be added to the contract
Ensure all mandatory Quality Control site visits are completed and recorded
Spend time at account locations to support outcomes to meet customer needs.
MINIMUM QUALIFICATIONS:
Business level English proficiency verbal and written communication
Two to three years of management experience required in a related field, with janitorial industry experience preferred
Ability to multitask and adapt to changing environments.
A customer service and satisfaction mindset
High school degree or equivalent
KNOWLEDGE SKILLS and ABILITIES: Special skill knowledge and pertinent techniques to work assignment involve:
Leadership effectiveness, ability to motivate, train and develop team members.
Carpet care and cleaning; stripping/cleaning/buffing of floor types; floor care chemicals; operation of floor care equipment preferred.
Thoroughness, dependability, tact and courtesy; ability to work in a team environment and use good judgment.
Ability to effectively use technology, including the internet, Email, Word and Excel as well as ability to utilize technology to recruit, onboard and manage employee data.
Effective communicator with customers, both internal and external.
Organized, proven problem solving abilities, and ability to multitask, prioritize job responsibilities
Ability to work a full-time schedule including nights, weekends, and holidays.
Bi-lingual (English/Spanish) a plus (depending on account).
PHYSICAL DEMANDS: This job may require lifting of objects up to 50lbs., with frequent lifting and or carrying of objects weighing up to 25 lbs. Other physical demands that are required are, reaching, climbing, stooping and or kneeling, lifting, carrying, pushing and pulling, writing and seeing.
LICENSURE: Must possess a valid state driver’s license in order to fulfill the duties of this position, as significant travel between accounts is required. Reliable transportation to allow for necessary travel to various accounts within the assigned territory is required.
Diversified Maintenance Systems, is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.
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