Medical Front Desk

Medical Office Front Desk job plays a crucial role in the smooth functioning of a healthcare facility. The Front Desk staff is often the first point of contact for patients, visitors, and other individuals.

Duties:

• Greet patients and visitors in a friendly and professional manner.
• Collect and verify patient information, including personal details, insurance information, and medical history.
• Register new patients and update existing patient information in the electronic health records (EHR) system.
• Ensure all necessary forms and documentation are completed accurately.
• Coordinate and schedule patient appointments and follow-up visits.
• Reschedule appointments as necessary and notify patients of any changes.
• Coordinate with medical staff to ensure efficient scheduling and minimize wait times.
• Answer and direct phone calls to the appropriate staff member.
• Respond to patient inquiries, both in-person and over the phone in a timely manner (regarding services, office hours, and general policies).
• Relay messages and information between patients and healthcare providers.
• Assist patients with the check-in process upon arrival.
• Collect co-payments or fees, as required.
• Ensure accurate billing information and process payments.
• Handle cash, checks, and credit card transactions related to co-pays or fees.
• Reconcile daily financial transactions and prepare deposits.
• Provide general administrative support to the medical office.
• Assist with faxing, scanning, and other clerical tasks.
• Collaborate with other staff members to ensure efficient office operations.
• Address and resolve patient concerns or issues in a professional and empathetic manner.
• Ensure a positive and welcoming environment for patients and visitors.
• Escalate issues to higher-level staff or management when necessary.
• Use computer systems and electronic health record (EHR) software to input and access patient information.
• Manage multiple tasks simultaneously, such as handling phone calls, checking in patients, and addressing inquiries.

Qualifications

• High school graduate, or GED
• Must be fluent in English and Spanish
• Should possess strong communication skills, attention to detail, organizational skills, and a strong customer service-oriented attitude.
• Familiarity with basic medical terminology, EHR systems and a knowledge in medical office procedures a plus.
• Must understand the importance of patient confidentiality.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Private practice

Medical specialties:

• Ob/Gyn

Schedule:

• Monday to Friday
• No weekends

Ability to Relocate:

• South Miami, FL: Relocate before starting work (Required)

Work Location: In person