Medical Call Center/ Customer Service Representative (Local-Remote)

Position: Medical Call Center/ Customer Service Representative (Local-REMOTE)

Location: Fort Worth, TX

Duration: 3-6 months+ Contract with high possibility with extension/ conversion FTE!!!

Pay rate: $18.46/hr on W2

Note:

•**Work Schedule: Sunday, Monday, Friday, Saturday [Candidate MUST be available to work any day of the week]

•**Work timing: 8:30 am – 7:00 pm CST

•**The training will be ONSITE at Fort Worth, TX office– after training work location will be remote.

JOB DESCRIPTION:

• 1-3 years of contact center experience, Customer Service skills, multitasking skills, computer skills, self-motivated

• Responsible for handling inbound calls from pharmacies, vendors, pharmaceutical sales and insurance company inquiries, which involves researching and resolving issues of non-technical nature.

• This includes documentation calls, communicating new product service offerings and escalating critical complex issues to next level of support.

• Calls are handled with accuracy while meeting department and individual performance goals. Integrate and practice the Client Shares Principles of Integrity, Customer Centered, Accountability, Respect and Excellence (ICARE)

Job Type: Contract

Pay: Up to $18.46 per hour

Expected hours: No less than 40 per week

Benefits:

• Health insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Every weekend
• Monday to Friday
• On call
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Call center: 1 year (Required)

Ability to Commute:

• Fort Worth, TX 76177 (Required)

Ability to Relocate:

• Fort Worth, TX 76177: Relocate before starting work (Required)

Work Location: Hybrid remote in Fort Worth, TX 76177