Mechanical Claims Adjuster/Service Advisor

Job Description

• Handles claims related calls per work schedule performing within company standards
• Follows proper claims procedures as outlined in training and feedback provided management
• Master understanding of contract terms and conditions
• Understand Exceptions based upon dealership, agent, or client as noted in system
• Support other team members in assisting customers when situation requires involvement
• Escalates “Hot Issues” to team lead, supervisor, or managers when unable to resolve satisfactorily
• Notify Supervisor of any claims in which possible fraud is suspected
• Participates in all training as required to perform the duties of the role
• Takes initiative to resolve an issue rather than allow an issue to continue
• Performs other related duties as required and/or assigned

Job Requirements:

• High School Diploma or equivalent
• Minimum of three years of experience within Automotive Service Industry preferred, specifically the Service Advisor position
• Must have strong computer skills and the ability to troubleshoot and service policy issues
• Must be proficient in Windows and MS-Office Products
• Strong analytical and problem solving skills. Superior verbal/written skills and communications skills
• Good punctuation, spelling, mathematical, grammar and attention to detail
• Strong interpersonal skills essential
• Ability to exercise sound judgment when interacting with customers
• Must be authorized to work in the U.S or Canada
• Must be able to successfully pass a background check
• Located in Victoria, TX

Preferences:

• Experience in customer service, insurance claims, or call/claims center environment
• College degree

Company Description

Keating Auto Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!
Keating Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

Benefits

• Group benefits package (Medical, Dental, Life Insurance)
• 401(K) with Company Match
• Paid Vacation
• Direct Deposit
• Employee Assistance Program