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SalaryJob Posting:
The Manager of Student Management is responsible for managing assigned Associate Managers of Admissions and assisting the Senior Director of Student Management in collecting, analyzing, and taking responsive action on enrollment status data and supporting the start call process. Managers of Student Management are expected to collaborate cross-functionally and sustain the gathering of data to accurately forecast school enrollment levels.
Key Responsibilities:
Work Experience, Skills & Abilities:
Minimum Requirements
OUR VALUES
ACT WITH INTEGRITY
Acknowledgement
I have read and understand all the responsibilities and accountabilities in my job description. This job description is a tool used by me and management to help assess, evaluate and provide guidelines and expectations for the position named herein. I understand that it is not a contract and it does not constitute any guarantee of future employment.
UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https://careers-ultimatemedical.icims.com/
Purpose of the Position:
The Manager of Student Management is responsible for managing assigned Associate Managers of Admissions and assisting the Senior Director of Student Management in collecting, analyzing, and taking responsive action on enrollment status data and supporting the start call process. Managers of Student Management are expected to collaborate cross-functionally and sustain the gathering of data to accurately forecast school enrollment levels.
UMA is a nonprofit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus.
- Anticipated starting salary of $60,000; pay rate negotiable based on experience and qualifications.
- Medical (including prescription), Dental, Vision (UMA subsidized)
- FSA/HSA (Depending on Medical Plan chosen)
- $50,000 Life Insurance (UMA paid)
- Additional Voluntary Life Insurance (Team Member paid)
- Employee Assistance Program – EAP (UMA paid)
- Long Term Disability (UMA paid)
- Short Term Disability (Team Member paid)
- Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
- Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
- 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
- Pet Insurance
- Identity Theft Protection
Key Responsibilities:
Functional
- Supervise assigned Associate Managers of Admissions in their daily activities, consistent with UMA’s Admissions strategy and policies.
- Assist Associate Managers in the effective management of the enrollment activity of the teams to which the Associate Manager is assigned, ensuring consistent execution and accurate reporting of such activity.
- Assist Associate Managers in the monitoring of Admission Representative communications to ensure accuracy of information and comprehensiveness of support being provided to prospective students.
- Communicate with assigned Associate Managers regularly regarding the status and progress of Students within the enrollment process, including regular meetings with each assigned Associate Manager that result in accurate reporting on the status of Students within the enrollment process.
- Oversee and perform quality control on student status reports to ensure that students’ progress in the enrollment process is accurately reflected and acted upon, and that students are removed from the enrollment process in a timely manner where appropriate, e.g., where the student has requested cancellation or has not met enrollment requirements or milestones.
- On a daily basis, review the student status data provided by assigned Associate Managers of Admission and determine and confirm that appropriate follow-up action is taken on an individual student basis.
- Based on individual-level information provided by assigned Associate Managers, confirm enrollment forecasts.
- Assist the Senior Director of Student Management in managing the start call process.
- Participate in and contribute to postmortem and future start hand-off meetings.
- Monitor a designated number of calls and other communications performed by student-facing members of Admissions (with the designated number to be determined by Admissions leadership) and perform quality control on the monitoring conducted by assigned Associate Managers of Admissions.
- Assist with training as needed on topics arising from communications monitoring.
- Assist assigned Associate Managers of Admissions in identifying Admissions Representatives who would benefit from individualized support on service improvement, adherence to UMA’s Admission strategy and policies, and compliance.
- Participate in a designated number of one-on-one coaching sessions conducted by assigned Associate Managers of Admissions with Admission Representatives to ensure that quality guidance and support is being provided.
- Analyze performance of assigned Associate Managers of Admissions to determine appropriate coaching, performance management, and professional development, with a focus on development and retention.
- Assist in implementation of Admissions processes and procedures, including managing Associate Managers of Admissions through change.
- Interpret operational reports and confirm that appropriate actions are being taken in response.
- Communicate and work effectively with managers and other team members in other UMA departments to support students throughout the enrollment process.
- Ensure consistent operation of the Manager’s team in accordance with UMA’s mission and values, all UMA policies and procedures, all applicable federal and state regulations, and all accrediting agencies standards and requirements.
- Execute checks and balances (such as reviewing calls and/or other communications and/or confirming that Associate Managers have done so) in Admission Representative and Associate Manager activity to ensure accuracy of information provided to prospective students, to prevent unrealistic expectations regarding students’ program or end objectives, and to assess professionalism, effectiveness, and clarity of approach.
- Perform other duties as assigned.
Team Member Leadership
- Support a culture of Student service and team member development.
- Develop each assigned Admission Representative and Associate Manager toward compliant and effective job performance and increased competency in areas aligned with UMA’s mission and values.
- Complete Admission Representative and Associate Manager performance evaluations and competency appraisals in a timely manner.
- Support the hiring and training processes for Admission Representatives and Associate Managers as needed.
- Model UMA values.
- Demonstrate personal honesty and integrity.
Support Institutional Initiatives
- Keep current on institutional goals, objectives, and progress.
- Engage in institutionally sponsored activities and initiatives as appropriate.
- Support change initiatives that impact the organization and manage others through change.
- Coordinate efforts between departments within UMA.
Compliance
- Demonstrate knowledge of, and carefully follow all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures.
- Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department.
Work Experience, Skills & Abilities:
Minimum Requirements
- Associate degree or equivalent combination of education and experience.
- 3 years of experience in Admissions or management experience with a proven track record of effective people management.
- Above-average oral and written interpersonal communication skills.
- Able to professionally communicate in English and otherwise interact professionally with other Admissions team members and those in other UMA departments.
- Experience with the systematic gathering of reliable data, understanding organizational reporting, and consistent follow-through to ensure appropriate action is taken in response to data.
- Organizational, follow-up, and time management skills.
- Experience with working amidst competing priorities and escalating unresolved conflicts between priorities as needed.
- Knowledge of and adherence to applicable regulations and other compliance requirements.
- Effective with MS Office (Word, Excel, PowerPoint) and other business tools such as Zoom and Microsoft Teams.
- Able to work and interact professionally in a diverse and inclusive work environment.
Preferred
- Associate degree.
- More than 3 years of experience in Admissions or management experience with a proven track record of effective people management.
- Work experience in a contact center environment
Working Environment:
- Ability to work full-remote, on-site, or a hybrid attendance model
- Flexibility to work evenings, weekends, and holidays as needed.
Physical Demands:
- Requires long periods of sitting at a desk working on a computer.
- Requires occasional bending, stooping, and squatting.
- Requires occasional lifting of up to 10 lbs.
OUR VALUES
Our institutional values are shaped and validated by our team members. They describe how we strive to operate and are the standards of behavior we look to embody.
ACT WITH INTEGRITY
We operate honestly and ethically in an industry-compliant fashion. We are fair and trustworthy in our interactions with all we serve. Our team members, at all levels, lead by example and strive to do the right thing for our students and for each other. We are disciplined professionals who strive to be straightforward and dependable.
CHAMPION STUDENT OUTCOMES
We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. We are deeply dedicated to ensuring students’ educational and career success. We excel at building our students’ confidence and empowering them to reach their full potential.
COMMIT TO TEAM MEMBER SUCCESS
We are committed to our team members’ success and to each other’s success. We strive to create an environment that attracts and retains the best talent while offering continuous learning, professional development and career growth opportunities. We recognize and reward our team members for their contributions to the organization and to our students.
PURSUE RESULTS WITH PURPOSE
We pursue results with a sense of urgency and purpose. We take responsibility for achieving ambitious, measurable results and hold each other accountable. We think strategically and critically, greet new ideas and challenges openly, and look for innovative solutions to challenges.
HAVE FUN. BUILD ENERGY
Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our successes, both large and small.
WORK AS ONE
We believe that diverse, inclusive teams produce breakthrough results. We strive to build and maintain positive relationships with colleagues from all types of backgrounds by showing respect and humility when interacting with each other and resolving conflicts in a constructive manner. By working together, we win together - as one - ensuring that the goals of the company are the focal point of our efforts.
Acknowledgement
This job description is intended to be an accurate reflection of the current position. It may not include every job responsibility. Job duties may fluctuate based on needs of the business. UMA reserves the right to revise the job or require that additional or different tasks be performed.
I have read and understand all the responsibilities and accountabilities in my job description. This job description is a tool used by me and management to help assess, evaluate and provide guidelines and expectations for the position named herein. I understand that it is not a contract and it does not constitute any guarantee of future employment.
UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https://careers-ultimatemedical.icims.com/
