AddressRequisition Id 13088
Overview:
The Quality Assurance Division (QAD) at Oak Ridge National Laboratory (ORNL) is seeking qualified applicants for a Quality Manager (QM). This position provides support and leadership through expertise and informed input as a member of the customer directorate-level management team in the development and deployment of quality systems, processes, tools, and analytics required to implement quality requirements and enact effective performance management within the assigned directorate.
As a U.S. Department of Energy (DOE) Office of Science national laboratory, ORNL has an extraordinary 80-year history of solving the nation’s biggest problems. We have a dedicated and creative staff of over 6,000 people! Our vision for diversity, equity, inclusion, and accessibility (DEIA) is to cultivate an environment and practices that foster diversity in ideas and in the people across the organization, as well as to ensure ORNL is recognized as a workplace of choice. These elements are critical for enabling the execution of ORNL’s broader mission to accelerate scientific discoveries and their translation into energy, environment, and security solutions for the nation.
The QM serves as an individual contributor that reports to the Balance of Research Group within QAD, with deployed responsibilities to the Physical Sciences Directorate (PSD). The QM will have regular interactions to determine quality and directorate initiatives within the Physical Sciences Directorate.
Major Duties/Responsibilities:
Ensures adherence to the quality management system.
Facilitates the integration of quality into business, science, and technology processes.
Monitors and advises on how the quality system is performing which often includes the data analysis and organization performance monitoring in several areas including but not limited to quality.
Coordinates with the directorate, line management, and quality staff to implement quality and directorate initiatives.
Interacts with field deployed Quality Representatives to ensure effective customer service.
Effectively identifies and understands customer needs, communicates quality principles that can be understood and applied within the unique aspects of the research and development (R&D) or support organization's work.
Influences the prioritization and development of quality initiatives by maintaining a fundamental understanding of the customer's mission, vision, goals, key processes, and work elements.
Applies a graded approach in the development of project plans, checklists, procedures, and guidance.
Assists line managers/staff with the interpretation and implementation of Standards Based Management System related to quality.
Develops quality plans, objectives, and provides input to proposals.
Evaluates performance to achieve objectives and ensure research integrity.
Establishes quality as a differentiator through the implementation of SBMS, policies, standards, procedures, and tools.
Lead or participate in organizational assessments, critiques, analysis of results, interpretation of performance measurement data from events and external reviews, etc., then makes recommendations for improvement.
Monitors, evaluates, and communicates appropriate organizational performance-related information to the line managers.
Leads Laboratory-level improvement initiatives and special projects.
Facilitates laboratory-level and directorate-level integration and development of performance metrics to monitor the laboratory agenda and PEMP milestones.
Leads issues management to ensure customer satisfaction is maintained, funding reductions are minimized and issues that add risk to and hinder research objectives are not repeated.
Follows up on established corrective/improvement actions to provide assurance that the organization is meeting its performance expectations.
Uses root cause analysis techniques to develop corrective action plans and works with affected staff to address findings.
Demonstrates strong technical knowledge and having the ability to research issues, present alternatives, and conclusions.
Leads directorate level continuous improvement teams.
Participates in benchmarking the quality management system in other organizations.
Will be required to participate in process mapping and analysis of the data.
Development of presentations to be presented to various levels of the organization.
Experience in leading, developing, revising, and maintaining procedures and completing technical reports.
Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote diversity, equity, inclusion, and accessibility by fostering a respectful workplace – in how we treat one another, work together, and measure success.
Basic Qualifications:
A Bachelor’s Degree in science, engineering, or a related field.
A minimum of eight years of quality experience
A working knowledge of recognized Quality Standards such as ISO 9001 and quality concepts.
Must have excellent verbal and written communication skills.
Preferred Qualifications:
Exceptional teamwork, statistical skills, and a positive, meticulous nature with a penchant for detail and precision are required attributes.
Experience in leading developing, revising and maintaining procedures and completing technical reports.
Ability to use analytical skills to identify resolution of issues. Ability to positively interact with all management and staff levels.
Demonstrated track record of investigation analysis and problem solving is required.
Ability to grasp a diverse range of technical criteria and proactively recommend improvement opportunities that address organizational risks.
Strong computer and organizational skills with the ability to multitask are required.
Strong analytical skills, project management, and customer service experience and the ability to independently understand, follow, explain, and implement complex instructions are necessary.
Applicable experience and practical knowledge of specific scientific focus areas including Physics, Chemistry and/ or Materials Science.
Strong technical background in ESH&Q, conduct of operations, quality assurance, configuration management, systems operability, and related fields are desired.
Familiarity with ORPS, PAAA, and DOE regulations is desired. Auditor or assessor experience as well as proven decision-making skills are desired.
Specific experience in Six Sigma methodologies and/or other process improvement methodologies as well as the ISO 9000 Quality Management System are considered pluses.
Special Requirements:
Q clearance: This position requires a clearance from the Department of Energy. As such, this position is a Workplace Substance Abuse (WSAP) testing designated position. WSAP positions require passing a pre-placement drug test and participation in an ongoing random drug testing program.
Visa Sponsporship: Sponsorship will not be offered with this position
This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.
We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.
If you have trouble applying for a position, please email ORNLRecruiting@ornl.gov.
ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. UT-Battelle is an E-Verify employer.
