Manager, Failure Analysis

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world's leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime chance to be part of creating an all-electric future and a trillion-dollar market.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Discover what it's like to help build the fueling network of the future - check out our Engineering Blog.

Job Title

Manager, Failure Analysis

Reports To

Sr. Manager, PQE/FAE

Position Summary

ChargePoint is looking for an experienced Manager, Failure Analysis to own product and customer experience quality for our charging station product lines. This person must be passionate about the EV space and ensuring that our products and services meet the expectations of our customers. This engineer must be adept at both hands on technical problem solving and at leading FA efforts across functions. They must be able to effectively and comfortably communicate at all levels within ChargePoint and our suppliers, both verbally and in writing, and through presentations. To be successful at ChargePoint this person must be highly motivated, self-directed, and comfortable working in a loosely structured and fast-paced environment.

Responsibilities:

• Own Failure Analysis from a cradle to grave perspective
• Be an excellent team player and have good familiarity with sharing data and strategy
• Provide detailed weekly reports to Product Quality and Engineering teams
• Comfortable with reporting to VP level audience
• Help drive RCA actions on weekly PQE meetings
• Work with our CM partners to track field failures and help develop systems to improve data collection processes
• Work with HV test equipment as well as write TRD for automating equipment
• Manage and participate Root Cause Analysis process for field returns and complex factory defects
• Manage Failure Analysis Engineers and Technicians daily task and projects.

Qualifications and Desired Skills:

• B.S. Electrical Engineering (Masters, a plus+)
• Minimum five years' experience working in a Failure Analysis or design role
• Minimum two years' experience in people manager role
• Demonstrated project management and team leadership skills
• Experience managing product and customer experience quality at a cross functional level
• Experience with Lean or Six Sigma programs and Statistical Quality Control processes
• Solid understanding of and experience applying problem solving tools including root cause analysis, statistical tools and processes, and design of experiments
• Ability to clearly summarize quality data and trends, and to create reports and presentations for all levels of internal audiences and use them to prioritize and drive action on to solve issues
• Willingness to travel domestically and internationally up to 25% of the time
• Familiarity with SQL, Python or equivalent
• Strong background using Excel and Tableau (a strong Plus)
• Familiarity with manufacturing and managing CMs a plus

Location

Campbell, CA

ChargePoint is committed to fair and equitable compensation practices.
The targeted US salary range for roles at this operating level is $87,500 to $180,250. This range represents base salary and does not reflect equity, benefits or variable pay where applicable. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications and specific work location.

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer.
Applicants only - Recruiting agencies do not contact.