Failure Analysis Rma Engineer

Job Description
PEAK is looking for a Failure Analysis Engineer for a growing OEM client in San Jose, CA. This is a direct position that requires 100% onsite. This position pays $85K-$95K based on experience, education and qualifications.
RESPONSIBILITIES:

• Perform engineering investigations of significant customer field and line escalations related to hardware issues.
• Improve customer satisfaction and product quality through timely resolution of hardware related issues.
• Interface directly with design and manufacturing teams to determine root-cause of hardware issues to the component level.
• Collaborate with numerous internal engineering disciplines (HW, SW, Mechanical, Materials, Reliability...) to resolve hardware issues.
• Facilitate the execution of special capture programs (ARDAP/Early Field Capture & Selective Field Capture)
• Provide feedback to internal and external process and design teams based on analytical findings.
• Support the internal communications of techniques and processes that can be deployed into WW RMA & Service Centers to improve on product knowledge and drive efficiencies into Site PCA debug.
• Drive "best practices across WW Operational, RMA & Service Sites.
• Performs a variety of marginal duties not listed, to be determined and assigned as needed.

• Bachelor's (undergraduate) degree/Master's (graduate) degree in electrical or computer engineering or equivalent experience required.
• Minimum of 10 year's experience designing and debugging Industry Standard Computing platforms.
• Demonstrated ability to debug complex HW issues using logic analyzers, oscilloscopes, and other test equipment.
• Working knowledge of key server technologies including Client and AMD multi-core microprocessors, DDR 3/4 and NAND memory, and PCA design. (Knowledge of PCI-e protocols, SAS, SCSI, SATA, FibreChannel, Ethernet, WiFi and Bluetooth, NVME, SSD technologies)
• Must be a self-motivated team player with the ability to work in a customer oriented, fast-paced, demanding, and often challenging environment with minimal supervision.
• Knowledgeable in full hardware/software development life cycle.
• Experience in hardware/firmware/software development and test methodologies.
• Experience working with internal and external partners
• Excellent analytical and problem solving skills
• Willingness to travel abroad to support development of international employees for extended periods of time.

• Knowledge of theory and principles of Industry Standard Servers & Storage architecture and peripherals.
• Knowledge of PCA, System, RMA & Service manufacturing environments.
• Skill to communicate ideas and instructions clearly and concisely.
• Skill in utilizing standard mechanical and electrical instruments.
• Skill with written and verbal communication.
• Skill in isolating and safely injecting failures to segregate problems during debug from the Server layer into specific PCAs.
• Working knowledge of Linux commands and structures, preferably with at least exposure to IPMITools
• bility to create, develop and debug algorithms and test tools to aid in isolation of failures, along with strong documentation skills needed to share with others on the team.
• Fluency in programming languages such as C#, JavaScript, Python , SQL etc.
• F miliar with Computer OS such as Windows, CentOS, Ubuntu, Linux or TinyLinux etc.
• Experience in troubleshooting analog and digital circuits. Troubleshoots, debugs, and determines root cause at PCBA and system levels for customer devices.
• Highly proficient in reading and interpreting assembly drawings, schematics, and board layout. Analyzes circuits and layout to identify marginal f ilure root causes.
• F miliar with the use of a variety of testing and measuring devices such as Functional generator, DMM, oscilloscopes, and Adjustable power supplies.
• F miliar with RMA process. Fluency with data collection and analysis.
• Develops, maintains, and improves all troubleshooting solutions within area or responsibility.
• Demonstrated time management and prioritization skills: Skilled at resolving issues quickly and efficiently. Flexible and able to prioritize.
• Demonstrated problem solving and organizational skills. Works with various engineer ing groups to make sure the RMA products asap return back to customer as requested.