Failure Analysis Engineer (Early Career)

About the company:
Founded by ex-Apple Product and Engineering leaders , Level is redefining the smart home with technology that is simple, intuitive, useful, and invisible . We recently raised $100M in funding and we're looking to grow our Engineering and Operations teams.
At Level, we take a unique approach to designing products - one that shifts focus from what we make to how we make it and who we make it for. It's an approach that results in elegant and unique solutions, raising the bar for the entire smart home ecosystem.
It's also an approach that has led to our partnerships with Apple , Amazon (including Ring integration), Walmart , and other industry leaders - assuring that our products provide solutions that align with the technology choices and preferences of our customers.
About the Role
The Failure Analysis Engineer is a high impact role that will work closely with Level's internal engineering, customer support, and operations teams in an ongoing effort to improve product quality, cost, and customer experience. You will work as the liaison between departments to discover and solve for system and product defects, and be involved in EFFA (Early Field Failure Analysis) testing to help uphold the world-class customer experience Level provides.
Responsibilities:

• In conjunction with QA & Engineering, proactively investigate and manage complex product and technical issues related to hardware, software, and firmware
• Perform root cause analysis and identify patterns and trends; collect, organize, and present data to Operations
• Work with Product Design team to suggest improvements in future product designs based on technical and field analysis
• Work with Leadership to understand and resolve complex customer issues
• Work with Leadership to create efficient and scalable escalation processes
• EFFA for new products and releases (Periodic travel for on-site testing)
• Create and provide ongoing technical training resources
• Projects as assigned by Support Operations Leadership Team

Qualifications:

• Bachelor's degree in a technical discipline such as Electrical, Mechanical, or Computer Science/Engineering
• Strong understanding of, and interest in, IoT hardware and software
• Ability to break down complex issues and drive actionable results
• Attention to detail and committed to managing problems to resolution
• Comfortable presenting and communicating technical issues and data to all levels / departments
• Self-starter & analytical thinker with excellent problem-solving skills
• Strong organizational and time management skills
• Professional written and verbal communication skills
• Must be able to work in a fast-paced environment with dynamic requirements and priorities

More about Level Home:
When we look around our homes today, we see opportunity. We see "smart" products that lack utility and connected devices that push us further apart. We see consumers with high expectations, current standards set too low, and products that simply fail to deliver.
Level Home Inc. is re-inventing the standard. We're redefining "smart", to center around thoughtfulness, practicality, and the people who make the problem worth solving. We approach product design with a blank slate, zero assumptions, and an open-mind, because the way a problem is defined sets the stage for its solution. We couple deep expertise with unbridled curiosity, because to us "smart" means simple, intuitive, and useful.
We start with empathy, take new perspectives, and challenge existing standards. People are at the heart of what we do, and respecting their style, choices, and preferences is the first step to uncovering a thoughtful solution that truly improves their daily lives. After all, we're not just designing products for a house, we are designing them for the people who make it a home.
Level Home Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, disability or genetic information, sex, sexual orientation, gender identity, or national origin.
A note to Recruitment Agencies: Please don't reach out to Level employees or leaders about our roles -- we've got Recruiting covered. We don't accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Thank you for your understanding.