Address
Form of work
SalaryWho we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.
Recent awards we've won include:
Glassdoor's Best Places to Work 2024
Best Places to Work by Built In 2024
Great Place To Work Certified™ 2023
Fast Company's Best Workplaces for Innovators 2023
Financial Times The Americas' Fastest Growing Companies 2023
We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey.
About the role:
Samsara's Quality team enables an exceptional customer experience by enabling reliable hardware, identifying opportunities in product performance, and engaging cross-functionally to resolve key issues. Samsara's Senior ManagerFailure Analysis and Quality will develop and implement processes that guarantee the high quality standards of Samsara's hardware.
The Senior ManagerFailure Analysis and Quality, this is a role with more focus on engineering aspects, you will be responsible for leading and mentoring a team of RMA technicians focusing on deep level system and board Failure Analysis of customer facing quality issues, tracking quality metrics. You will work closely with the engineering team and production team to ensure the quality alignment for Samsara products. This role will also lead the lab engineering team, responsible for the setup, maintenance, calibration, and resource management of Samsara lab spaces. Your strong technical background, quality mindset and excellent communication skills are essential as you will be leading product quality improvement initiatives and programs.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
- You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
Click here to learn about what we value at Samsara.
In this role, you will:
- Manage and technically lead RMA and Lab Engineering teams focusing on system and component level Failure Analysis, testing capabilities, test execution, provide guidance, feedback, and coaching
- Coordinate with internal and external engineering teams to root cause customer quality issues, ensure corrective and preventive actions are identified, implemented, and effective
- Define and implement quality standards, metrics, processes, and tools
- Analyze and investigate defect trends that improve incoming material and outgoing product quality
- Identify opportunities for corrective actions and continuous improvement through field failure investigations
- Work with internal teams and vendors to generate Failure Analysis reports (e.g. 8D) and presentations for executive management
- Monitor and report quality and reliability metrics
- Create feedback loops to continuously improve the products in the field and the next generation
- Develop new Failure Analysis tools and methodologies for Samsara products
- Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
- Hire, develop and lead an inclusive, engaged, and high performing team
Minimum requirements for the role:
- 10+ years experience with root cause Analysis and Quality systems
- 7+ years experience people management
- MSc in Engineering, Material Science, Physics, or related field
- Experience with stress testing; fatigue testing, vibration, and shock testing, electrical stress, and environmental stress.
- Expert knowledge of Failure Analysis methodologies, tools, and techniques
- Understanding of physics of failure and the application of stresses to underlying failure mechanisms
- Experience with building out lab space with testing and analysis capabilities
- Proven track record of effective 3rd party (JDM) communication & oversight
- Experience with hardware reliability tests, third party test oversight, and test execution
- Self motivated, proactive, creative & critical problem solving capabilities
An ideal candidate also has:
- Experience working with wireless IoT devices
- Knowledge of manufacturing practices and material sciences
- Exposure to reverse logistics and return material processes
- Implementation of quality management systems
Samsara's Compensation Philosophy: Samsara's compensation program is designed to deliver Total Direct Compensation (based on role, level, and geography) that is at or above market. We do this through our base salary + bonus/variable + restricted stock unit awards (RSUs) for eligible roles. For eligible roles, a new hire RSU award may be awarded at the time of hire, and additional RSU refresh grants may be awarded annually.
We pay for performance, and top performers in eligible roles may receive above-market equity refresh awards which allow employees to achieve higher market positioning.
The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.
Benefits
Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click hereif you require any reasonable accommodations throughout the recruiting process.
Flexible Working
At Samsara, we have adopted a flexible way of working, enabling teams and individuals to do their best work, regardless of where they're based. We value in-person collaboration and know a change of scenery and quiet space to work is welcomed from time to time, but also appreciate that the world of work has changed. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants. As most roles are not required to be in the office, we are able to hire remotely where Samsara has an established presence. If a role is required to be in a certain location and candidates do not have work authorization for that location, Samsara will conduct an immigration assessment. If the role is not required to be in a specific location, Samsara will move forward with the remote location that works best for the business. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company.
Please be aware that Samsara does not accept or assume responsibility for unsolicited resumes from agencies. We do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in '@Samsara.com' or '@us-greenhouse-mail.io'.
