Maintenance Technician Ii (Sfs230)

Maintenance Tech II

Who We Are

Sylvan Road is a technology-enabled, data-centric, and vertically integrated investment management firm focused on single-family real estate. As a pioneer of the emerging institutional asset class of single-family rental housing, Sylvan Road has developed a sophisticated business model over the last decade. We have several distinct business operations in investment management, brokerage, construction, property management, field services and software development, each of which operates in concert with each other to deliver on investor returns and resident satisfaction. Operating primarily as a virtual employer, our success comes from the high value we place on our people, process, and technology.

Why Work For Us

Sylvan Road is experiencing tremendous growth and so we are in the midst of an exciting transformation to better support a high-growth, dynamic business. This opportunity will enable you to make a significant and notable impact within our organization and to contribute to our development. We come to work every day excited by the growth of our industry and our company, as we play a role in spurring its expansion and success. We are looking for like-minded people who are passionate about driving innovation in order to make a meaningful difference for our employees, residents, and investors.

Role Objectives & Responsibilities

The Maintenance Tech II responsibilities include assisting in the maintenance of the physical condition of the property according to company operating and safety standards.

• Independently handles a wide range of repairs in single-family residential properties; addresses plumbing, electrical, HVAC, appliance repair, and a range of other maintenance tasks
• Performs repairs to a high standard of quality
• Adheres to all fleet and driving policies
• Strict adherence to safety protocols and a commitment to creating and maintaining a safe work environment
• May provide some guidance and support to Maintenance Tech I roles
• Oversee and coordinate larger Maintenance, Turns, and Renovation projects
• Communicates with residents, and internal and external customers in a professional and courteous manner both in person and through digital communication
• May perform inspection work and other work types for Property Management and Legal
• May interact with external parties on behalf of Sylvan in the market
• Participates in ongoing training to enhance technical skills and knowledge
• Demonstrates strong attention to detail in all repair, maintenance, and project tasks
• Manages time effectively to meet deadlines
• Maintains vehicle inventory of tools and supplies
• Adheres to all purchasing and authorized buyer policies and procedures
• Completes work and repairs to quality standards
• Completes and documents work in technology tools and systems with all work types dispatched
• Performs work according to the schedule, and within productivity standards
• Maintains vehicle inventory of tools and supplies

Requirement Knowledge & Experience

• High school diploma or GED equivalent
• Skilled in household maintenance, multi or single-family experience -required
• Understanding and ability to utilize powered and non-powered tools to complete repairs
• Must possess own hand tools
• Lift over 50 lbs. as part of daily function
• NATE HVAC certification preferred
• EPA 608 Certification - Universal or Type1 and Type 2 required
• Must be able to work in environmentally and physically challenging working conditions
• Valid Driver's License and insurance which must be maintained during employment
• Must live in and maintain an address in the required zone(s) where hired

Required Skills

• Ability to thrive in a fast-paced, high-growth start-up mentality environment
• Must be flexible and adaptable with the ability to pivot as needed
• Must possess a high EQ and the ability to work with multiple business lines, personalities, and stakeholders while remaining professional and respectful
• Must have excellent communication skills, both verbal and written
• Must be highly organized, proactive, and detail-oriented
• Must possess strong time management skills, ability to always prioritize and work with a sense of urgency
• Ability to meet tight deadlines and thrive under pressure; commitment to results and solutions-oriented
• Ability to work with a high level of autonomy
• Must be able to do:
  • Major appliance troubleshooting and repair
  • HVAC
  • Intermediate plumbing
  • Intermediate electrical
  • Sheetrock
  • General Carpentry
  • Wallpaper/painting
  • Landscaping
  • Superficial foundation/sidewalk repairs
  • Ice/snow removal (if applicable, depending on location)
  • Cleaning
  • Inspections

What We Offer

• PTO (paid time off) and 11 company-paid holidays
• Comprehensive Benefit Package: Medical, Dental, Vision, etc...
• 401K with company match

Sylvan Road and its affiliates is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other classification protected by Federal or State Law.