Logistics Coordinator - Full Time - Petaluma Distribution Center

Summary: The Logistics Coordinator is a key component to the Logistics Team in supporting the Logistics Specialists and Drivers in each of our four retail locations.  The Logistics Coordinator is responsible for scheduling delivery logistics from all FHI facilities utilizing internal truck fleet or 3rd party carriers; organizing driver’s routes and schedules to expedite delivery of customer orders. This position oversees distribution transfers and resolves delivery related issues. This forward-thinking Leader evaluates and implements improvements to current internal and external distribution methods and systems to coordinate efficient and effective delivery of orders.  The Logistics Coordinator is a values-based Leader who leads the Logistics Specialists and Delivery Drivers to maintain a best-in-class service. 

Essential Duties and Responsibilities:

• Work daily with the logistics software systems including but not limited to: Blue Horseshoe AXLE, Microsoft Power BI, and Microsoft Dynamics 365
• Coordinate customer orders, order fulfillment, and delivery processes from beginning to end (entries, accuracy, resolving discrepancies, tracking, delivery changes and confirmations)
• Maintain a customer first mentality by providing the best possible customer experience, through rapid response times and collaborative relationships with store sales teams
• Coaches Logistics Team on processes, procedures, technical skills, understanding internal and external customer preferences, and critical problem solving and quality performance
• Oversee efficiency of routing information into routing system to create delivery routes that meet customer needs and fleet capabilities while maximizing customer service and minimizing delivery costs
• Investigate and resolve complex delivery system issues to develop timely and effective solutions
• Ensure appropriate training in the use of and maintenance of equipment and safe handling of materials
• Ensure all DOT regulations are followed, and Company is compliant
• Responsible for preliminary accident investigations and reporting

This position is 75% travel between Friedman’s four retail locations.  Remaining 25% of time will be spent in Distribution Center/Headquarters. 

Qualifications:                                

Education: High school diploma or general education degree (GED). College coursework in Retail or Business Management is desirable

Experience: Minimum 4+ years of supervisory experience. Minimum of 5 years dispatching a fleet. Strong understanding of delivery scheduling with experience in distribution and warehousingrequired

Licenses and Certification: Valid California Class C driver’s license.

Required knowledge, ability, and technical skills

• Demonstrates strong proficiency and knowledge of Logistics software
• Prior experience developing and growing existing teams, as well as work to develop and maintain strong cross-functional relationships
• Process driven mindset with excellent organizational and communication skills
• Detail oriented, strong analytical, organizational, and problem-solving skills required

What’s in Friedman’s toolbox for Team Members:

• 401(k) match
• Medical, Dental and Vision bundled benefit plan
• Generous Team Member discount on all merchandise
• Casual dress code
• Tuition reimbursement to further career path

Friedman’s Home Improvement is proud to be an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Friedman’s Home Improvement will consider for employment qualified applicants with criminal convictions in a manner consistent with AB 1008.