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Job Title: Leasing Agent
Department: Leasing
Reports To: Property Manager
FLSA Status: Non-Exempt
ABOUT CRESCENT HEIGHTS:
Established in 1989, Crescent Heights is the nation’s leading urban real estate firm, specializing in the development, ownership, and operation of architecturally distinctive mixed-use high-rises in major cities across the United States. Enjoying over three decades of experience, Crescent Heights manages all aspects of its properties internally and has received numerous excellence awards throughout the years. Our diverse portfolio spans across multiple geographic markets, with world-class new development projects coming soon in Miami, San Francisco, Chicago, Los Angeles, and Seattle.
OUR CULTURE:
We are proud of the level of service that we deliver and believe that individual impact is most valuable in creating an exceptional customer experience. Our team members are empowered to take full ownership of every task, always displaying a “can do” attitude and adopting a predictive and proactive approach to ongoing improvement and innovation. We offer an opportunity to work independently while being a part of the bigger team. At Crescent Heights, high product design is paramount, and our service standards are intended to complement that. We value personal and professional growth, and nearly every one of our regional managers and department heads has been promoted from within. We cherish our ability to operate nationally and execute at a high level while maintaining a family-like culture where lasting relationships are built on mutual respect and a shared sense of accomplishment.
SUMMARY:
Responsible for leasing operations and assisting in the integrated marketing program at a designated property location to maximize the number of occupied apartments.
RESPONSIBILITIES:
- Lease apartments to prospective residents
- Develop, cultivate and maintain exceptional customer service relationship with prospective and current residential community.
- Respond to all leads received via internet, text, email or telephone. Make sure that follow-up telephone calls, texts and emails are processed to all qualified prospective residents as per company guidelines.
- Greet prospective residents and conduct property tour to close all qualified prospective residents.
- Record traffic and leasing activity in designated database
- Collect all documents, data and information necessary to qualify applicants, notify applicants of file approval or denial.
- Generate lease paperwork for all new move-ins, collect monies due at move-in, assemble and distribute move-in packages, administer and ensure smooth execution of new move-in experience.
- Assist Leasing or Property Manager in the execution of established Leasing policies and procedures.
- Conduct new move in orientations as per company guidelines.
- Update and keep current all resident databases including but not limited to CRM, Riseio, app requests & LRO.
- Stay abreast of market trends as well as competitor rent and occupancy.
- Respond to resident requests and resolve concerns as needed.
- Monitor occupancy and availability of units.
- Assist in on and off-site marketing programs that include, but are not limited to, outreach and marketing to brokers, preferred employers, referral programs, etc.
- Responsible for resident retention efforts including the arrangement of and participation in resident-based social events.
- Make sure the leasing and hospitality areas are attractively decorated and that fresh coffee, cookies, and other refreshments are always available.
- Walk the entire leasing tour route every morning to make sure all common areas are in market ready condition.
- Conduct regular inspections of model and vacant units to identify areas in need of cleaning or maintenance and items in need of repair.
- Review all property signage to ensure it is in market ready condition, properly lighted and visible to street traffic.
- Comply with local and federal Fair Housing Standards
- Perform other job-related duties and assignments as required.
SUPERVISORY RESPONSIBILITIES:
QUALIFICATIONS:
- Excellent listening, verbal and written communication skills.
- Superior attention to detail, organizational and follow-up abilities.
- Strong customer service skills.
- Ability to multi-task and adapt to changing priorities.
- Self-motivated, proactive and deadline oriented.
- Ability to interact effectively with residents, vendors and employees at all levels of the Organization.
- Patience and the ability to react to stressful situations in a professional manner.
- Knowledge of established leasing practices and procedures.
EDUCATION and/or EXPERIENCE:
- Bachelor’s Degree (BA) from four-year college or university, and at least three (3) years of related experience and/or training, or equivalent combination of education and experience. Computer skills including MS Office (Outlook, Word, Excel), internet, social media (Facebook, Twitter, Google+, etc.).
LANGUAGE SKILLS:
Ability to read, write and comprehend simple instructions, correspondence, memos, and reports.
REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems solving several concrete variables in standardized situations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BENEFITS:
- Competitive compensation with additional discretionary bonus awards
- Growth and relocation opportunities across a multi-city residential portfolio
- Generous match on 401(k) plan
- Health insurance with fully paid premium
- Dental insurance
- Vision insurance
- Supplemental insurance programs
- Employee assistance program
- Employee discounts
- Short term disability
- Long term disability
- AD&D insurance
- Life insurance
- Paid time off after first six months
- Commuter benefits in states where applicable
- Anniversary recognition awards
- Field recognition awards
- Professional development assistance
- Referral program
- Tuition reimbursement
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is primarily performed in an office environment with a moderate noise level. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to on-going construction and various weather conditions. The noise level in the work environment may range from moderate to loud.
Crescent Heights® is an EEO Company that provides a competitive salary and comprehensive benefits package to all full-time regular Employees.
Relocation Provided: No
Job Type: Full-time
Schedule:
- 8 hour shift
Work Location: In person
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
Ability to Relocate:
- Chicago, IL 60605: Relocate before starting work (Required)
Work Location: In person
