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Form of work
SalarySUMMARY: Responsible for scheduling and handling showings of properties for rent by performing the following duties. Rotating Saturday hours needed.
DUTIES AND RESPONSIBILITIES:
- Show units to all prospects.
- Monitor condition and cleanliness of make ready units and model as well as tour path.
- Conduct pre-move in unit inspections.
- Answers the telephone and provides customer service.
- Processes rental applications.
- Prepares lease documents and handles lease signings if necessary.
- Communicates with applicants regarding application status.
- Provides accurate information on our rentals to callers and visitors.
- Ensure guest cards are complete, entered into AppFolio and follow up is completed for all prospects.
- Accumulates traffic information from various sources and prepares a consolidated report.
- Maintains awareness of local market conditions and trends by preforming market studies quarterly.
- Creates social media content and newsletters.
- Is on top of customer relations and gives assistance to current residents regarding tenancy and ensure requests are delivered and carried out with accuracy and promptness.
- Provides support to the Assistant/Property Manager as needed.
- Audits all tenant files.
QUALIFICATIONS:
- High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.
- Two to four years related experience or equivalent
- Customer service: Manages difficult or emotional customer situations; responds promptly to customer needs; Solicits customer feedback to improve service; responds to requests for service and assistance; Meets commitments. Computer skills: Microsoft Word, Microsoft Excel, WI CCAP, TransUnion, and various rental search websites. Appfolio experience a plus.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
- Well organized with ability to prioritize and multi-task
- Acute attention to detail
- Ability to work independently and as a member of various teams and committees
- Ability to deal effectively with a diversity of individuals
- Creative, flexible, and innovative team player
- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
