Learning & Development Coordinator - Member Experience

Who We Are

PS is a private luxury terminal serving commercial flights at LAX and ATL, opening DFW in 2024 and MIA in 2025. Far removed from the chaos of the surrounding airport and just steps away from the airfield, we offer the ease, privacy, and security of the private flight experience for commercial travel.

With unprecedented access, PS has the only private partnership with both TSA and Customs and Border Protection, our guests move seamlessly through arrivals and departures. A team of expert Agents works behind the scenes to choreograph every step of the pre- or post-flight experience. Sail through our private, line-free TSA screening, access dedicated customs and immigration services on arrival and relax as our trained drivers escort you across the airfield directly to/from your aircraft. All without stepping inside ATL. Guests also enjoy private suites, chef-prepared food, spa services and more, all while our Control Room coordinates with government, security, and airline officials to ensure the utmost efficiency, safety, and privacy.

Waiting in lines, maneuvering through crowds, and handling unwieldy luggage are things of the past at PS. So is the airport experience you’ve come to know. PS is a new alternative to commercial air travel, with unwavering service, seamless access, and inspired experience. So, you can enjoy the path you’re on.

The Role: L&D Coordinator – Member Experience

Based primarily on-site at PS HQ but working at all PS locations, with significant travel at times, reporting to the Head of Member Experience, working in collaboration with teams at all PS locations. Reports to the Head of Member Experience under Airport and Development Department.

Responsibilities & Expectations

• This key role supports the Head of Member Experience to ensure the effective delivery of PS training initiatives.
• Helps drive company values and philosophy and ensures all training and development activities are strategically linked to PS core mission and values.
• Specializes in performance development and learning.
• Responsible for delivering effective brand and service-related training to individuals and large groups.
• Design, develop, and produce training materials (e.g., facilitator/participant workbooks, manuals, training aids, etc.
• Conducts needs assessments to help design and develop additional training programs.
• Measures the effectiveness of training to ensure value of content and methodology.
• Work with PS Training and Compliance to identify and implement airline-related training needs for PS Associates.
• Ensure all departments are promptly updated on new instructions and practices.
• In developing this new role there will be a need for the successful applicant to work with the Head of Member experience to identify and incorporate additional responsibilities.

Requirements

• Airport/Airline premium services experience preferred.
• Forbes training preferred.
• Proven experience of working in cross-organizational, multi-departmental teams.
• Sound working knowledge of PS and airlines’ operations.
• A driver of change and improvement.
• Proficient in oral and written communications at all levels.
• Strong planning & organization skills.
• Must have excellent people skills.
• Must have excellent customer service skills.
• IT capabilities; MS Office, Canva
• Pass a pre-employment drug screening + background check
• Collection of SSN as part of the background check process will be required
• Must be authorized to work in the United States

Required Qualifications

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years’ experience in the hospitality, airport/airline premium services or related professional area; certified trainer.

OR

4-year bachelor's degree in Hotel and Restaurant Management, Hospitality, Business Administration, Human Resources or related major; certified trainer; 2 years’ experience in hospitality, airport/airline premium services or related professional area; certified trainer.

Full-Time Employee Benefits 

• Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability.
• 401K retirement plan with company matching.
• Health and Dependent Care FSA and HSA with company matching.
• 12 Days PTO/6 days paid sick leave, prorated annually.
• Monthly Health & Wellness and phone reimbursement
• A great career path with promotion opportunities

Compensation range $27 - $28.80/hour (depending on experience). Overtime opportunities available. This is a full-time, non-exempt role.

PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law