Service Business Development/ Appointment Coordinator

Considering a career with Sierra Motors means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

Sierra Motors, is currently looking for a talented Automotive Service BDC (Business Development Center) Representative that align with our core values and acts with respect, intelligence, greatness, honesty and teamwork.

As a group, we aim to become the most esteemed automotive dealership  by treating people right, and creating lifetime customers!

Here’s why you’ll want to work here:

• Paid training and real career growth
• Competitive compensation package
• Great people with a great culture
• Paid Time Off and 401k with Company match
• Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
• Year-end bonus program for all employees, once eligible 
• Employee discounts on Vehicle Purchase, Parts, Service and More!

Here's what you'll be doing:

• Answer all customer calls promptly and professionally
• Determine customer’s primary concern and schedule the necessary appointment
• Communicate with each customer in a fashion that leaves them feeling comfortable and informed every time
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services and needs of the dealerships
• Establish and maintain great customer relationships that encourage repeat and referral business
• Work as a team player and uphold the company’s standards of professionalism and integrity

Here’s what you’ll need:

• Previous inbound/outbound customer service, call center, or sales experience a plus
• Proficient computer skills, ability to manage multiple systems, and ability to type 40 + wpm
• Must be energetic, enthusiastic and team oriented
• Strong customer service skills: problem solving and communication (written and verbal)
• Strong record of positive customer satisfaction
• High School Diploma or equivalent
• Must be 18 years or older and be authorized to work in the U.S

We are an Equal Opportunity Employer