Law Firm Intake Coordinator (Bilingual Spanish)

Law FirmIntake Coordinator (Bilingual Spanish)

Deldar Legal is an award-winning personal injury Law Firm dedicated to obtaining the best recovery possible for each client with experienced, professional, and aggressive representation throughout California.

We are seeking an experienced Law Firm Intake Coordinator with a positive attitude and great work ethic to join our growing team. If you are looking for an opportunity where you can use your prior Law Firm Intake experience coupled with your English and Spanish fluency in a critical client-facing role, then our modern and progressive Law Firm might be the right place for you.

Responsibilities

• Be the first point of contact to interface with prospective clients
• Engage in all facets of the intake process, from initial inquiry to client retention
• Conduct the initial client interview with discretion, empathy, and compassion
• Perform unbiased screening to gather information and evaluate the strengths and weaknesses of potential cases
• Obtain pertinent information from prospective clients to assist attorneys in determining legal needs
• Organize data in the firm’s case management system with a high level of accuracy
• Send engagement letters and initial documents to prospective clients
• Assist potential clients in assembling documents required to support their claims
• Screen emails, internet, and voicemails for potential clients
• Immediately contact every potential client to establish a friendly and supportive relationship
• Follow up with pending inquiries daily
• Update the internal database to reflect the status of all potential new clients at all times

Qualifications

• Fluency in English and Spanish is required
• 1-2 years of Law Firm Intake experience is required
• Proficiency with Microsoft 365
• Demonstrated ability to act with urgency and persistence
• Display an elevated level of personal integrity, client confidentiality, and adherence to ethical standards
• Ability to be polite and eloquent with a high degree of professional phone etiquette and customer service
• Close attention to detail and strong organizational skills to thrive in a fast-paced environment
• Excellent written, verbal, and interpersonal communication skills
• Handle client interactions with a compassionate and sympathetic approach
• Team player with the ability to follow procedures with strong attention to detail
• Multitask, prioritize, and manage workload with a happy, positive attitude and minimal supervision

What We Offer

• $22 - $24 per hour, DOE
• Health insurance
• IRA Retirement Plan
• Paid vacation, sick days, and holidays
• Year-end bonus
• Case acquisition bonus
• Paid indoor garage parking

Equal Opportunity Statement

Deldar Legal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• Free parking
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift

Work Location: In person