Intake Coordinator

Clinivoy Infusion Care is a referral-based infusion center that services all providers in multiple locations in California. Our centers are unique and offer individual comfortable settings for our patients. Our mission is to provide exceptional service in the administration of infusion therapy in a comfortable, patient-focused environment by providing exemplary professional clinical care.

Due to our recent rapid growth, we're looking to add an Intake Coordinator to support our patient care team. This position is based primarily in our Irvine, California corporate offices.

Position Summary:

The Intake Coordinator is responsible for working with various members of the administrative and clinical teams to process new and existing patients before their scheduled appointments. This person will be a vital member of our Intake team when establishing new and existing relationships with outside providers and assisting in delivering excellent patient care.

Essential Functions:

• Receives, organizes, and processes New Patient Referrals.

• Assists in ensuring charts for existing patients are complete and updated according to company protocols and processes.

• Completes release of information requests including retrieving patient's medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity.

• Date stamps all requests and highlights pertinent data to facilitate processing.

• Follows up on requests for outstanding information required to complete patients’ charts.

• Validates requests and authorizations for release of medical information according to established procedures.

• Performs quality checks on all work to ensure accuracy of the release, confidentiality, and proper documentation.

• Provides excellent customer service by being attentive and respectful; ensures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems.

• May receive incoming requests including telephone inquiries, retrieving facsimile inquiries, depending on the needs of the client.

• Works collaboratively with all team members to work towards a common goal of excellent patient care.

• Maintains a neat, clean, and professional personal appearance and observes the dress code established.

• Maintains a clean, orderly, and organized work area.

• Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help during backlogs.

• Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations.

• Maintains confidentiality, security, and standards of ethics with all information.

• Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner.

• Create new medical records and retrieve existing medical records by gathering appropriate record folders and contents.

• Responsible for maintaining the files included in a patient's health information portfolio, including medical history, symptoms, examination results, diagnostic tests, treatment methods, and other services.

• Responsible for ensuring files are accurate, filled out properly, organized, and secure.

• Code patients’ medical information for reimbursement purposes.

• Help with the scheduling of the patients and the nursing services.

Qualifications and Requirements:

• High School Diploma (GED) required, undergraduate degree or equivalent experience preferred.

• A minimum of a year of Medical Assistant with back office experience

• Strong computer software experience - general working knowledge of Microsoft Word and Excel required.

• Experience working with EMR systems required.

• Having excellent organizational skills is required.

• Must be able to type 50 wpm.

• Must be able to use fax, copier, and scanner.

• Must be willing to learn new equipment and processes quickly.

• Must be self-motivated and a team player to accomplish goals and metrics.

• Must have proven customer satisfaction skills.

• Must be able to multi-task.

• Strong computer skills and attention to detail.

The hourly pay range for this role is expected to be between $20-$24. Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed, and the applicant's skill set. The base pay is just one component of the total compensation package for employees. Other rewards may include an annual cash bonus and a comprehensive benefits package.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• AD&D insurance
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Clinic
• Medical office
• Outpatient

Medical specialties:

• Home Health

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• No weekends
• Overtime

Education:

• High school or equivalent (Required)

Experience:

• Medical records: 2 years (Preferred)

Work Location: In person