AddressSMX is seeking a highly motivated Helpdesk Technician with demonstrated proficiency in customer service and support.
This position requires the ability to obtain a DoD secret security clearance which requires US citizenship for work on a DoD contract.
Essential Duties & Responsibilities
- Provides first level technical support for personnel in various locations who have NMCI assets and peripherals
- Generates, monitors, and tracks Move-Add-Change (MAC) requests for funded services
- Addresses, escalates and/or tracks local technical issues and remediation
- Facilitates collection of functional requirements from staff and end-users
- Identifies and documents the current functional requirements of NAWCWD applications
- Follows Configuration Management (CM) processes and utilization of tools identified
- Submits Account buildouts for customers
Required Skill & Experience
- Required clearance: Secret or the ability to obtain
- Proficient with Windows Operating Systems
- Proficient with Microsoft Office
- Strong customer service skills
Desired Skills & Experience
- Proficient user of NET and HPSM
- Knowledge of NMCI, Field Services, and STRAN processes and procedures
- General IT certifications
- IT college credits
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At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.
We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what's possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.
SMX is committed to hiring and retaining a diverse workforce. All qualified candidates will receive consideration for employment without regard to disability status, protected veteran status, race, color, age, religion, national origin, citizenship, marital status, sex, sexual orientation, gender identity or expression, pregnancy or genetic information. SMX is an Equal Opportunity/Affirmative Action employer including disability and veterans.
Selected applicant will be subject to a background investigation.
