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SalaryEssential Duties:
- Represent the bank in a positive, courteous, friendly and professional manner, including direct client contact as well as telephone, email and other methods of communication.
- Serve as first point of contact for all phone and email requests related to computing and communication systems, providing a high level of continuous communication to IT customers on reported issues.
- Respond to inquires from employees and assist in resolving application, phone, printer, or computer problems. Troubleshoot and correct problems either through onsite visits or remote access.
- Maintenance of Active Directory including but not limited to account creation, deletion, reset passwords and perform account administration.
- Maintain record of all helpdesk tickets, including telephone calls, sessions, e-mail, etc. and resolution of each issue.
- Elevate complex issues/problems to appropriate resources, including third-party vendors; track progress and ensure timely resolution of end user issues.
- Configure, image, and install new or replacement Windows based PCs, laptops and network printers.
- Provide exceptional support to mobile users.
- Provide Enterprise software user administration as permitted by IT management.
- Maintain inventory supplies and contact hardware vendors for warranty replacement/repair.
- Provide technical solutions to help improve workflow.
- Other duties may be assigned.
Additional Requirements:
- Full understanding of desktop, printer, and scanner hardware
- Basic understanding of inter-relationships of computer hardware, software, Local Area and Wide Area Networks. Familiarity with network switches and network hardware.
- Basic understanding and experience with Active Directory including AD structure.
- Working knowledge of MS Office Suite and O365 preferred.
- Ability to carry up to 50lbs.
Professional / Educational Experience: Minimum 1-2 years computer support experience. Associate degree (A.A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience and/or training. CompTIA A+ Certifications preferred.
The hiring pay range for this position is $25.61 to $41.67. In addition to the pay range listed, all bank positions are eligible for incentive compensation, which varies based on role. The pay rate for a successful applicant depends on a variety of factors including but not limited to geographic location, work experience, education, and/or skill level.
The Bank of Marin is a growing public company with career advancement opportunities. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, a retirement savings plan with employer matching opportunity, bank paid employee stock ownership plan, tuition reimbursement, employee volunteer program and more. Additional details about total compensation and benefits will be provided during the hiring process.
Bank of Marin is an equal opportunity employer. EOE AA M/F/Vet/Disability
